Transportation Supervisor

gategroup•Denver, CO

9d•$58,000 - $62,000

About The Position

The Transportation Supervisor oversees drivers and driver assistants and coordinates services between the kitchen and drivers while controlling dock activities. The role supports safe, timely, and compliant transportation of airline catering products and galleys, maintains service quality and cleanliness, and ensures operations meet airline specifications, customer requirements, regulatory standards, and company policies. The supervisor manages staffing, workflow, employee performance, training, labor planning, and operational costs. This includes assigning drivers to flights, monitoring schedules and productivity, arranging coverage for staffing needs, and working with management, maintenance, HR, airline contacts, and other teams. The position prepares operational reports and supports continuous improvement and employee retention.

Requirements

High school diploma or GED.
At least 2 years of supervisory experience in a high-volume manufacturing, food production, restaurant, or catering environment, or equivalent related experience, preferred.
Strong leadership skills and the ability to manage a staff of 30 or more hourly employees.
Ability to train others.
Ability to provide employees with positive and constructive feedback daily.
Excellent time-management skills and ability to handle multiple tasks while maintaining focus on priorities.
Strong organizational, analytical, communication, and leadership skills.
Ability to implement operational changes to improve the work environment and unit performance.
Basic computer skills and working knowledge of Microsoft Office products.
Ability to obtain ServSafe Certification.
Ability to communicate clearly and effectively in speaking and writing with individuals and groups, listen attentively, and ensure communication is understood.

Nice To Haves

Associate degree.
Current or previous labor relations experience.
ServSafe certification.
Bilingual ability in English and Spanish, Chinese Mandarin, Vietnamese, Hindi, or Polish.

Responsibilities

Ensure quality production standards are maintained for all accounts.
Obtain control sheets and assign team drivers to flights daily.
Check dock areas to ensure employees have required equipment and trucks depart according to schedule.
Verify that teams are catering the correct aircraft and flights.
Ensure employees comply with safety procedures and Airport Transport Authority badging requirements.
Work with management staff to improve unit performance.
Assist teams with late flights and equipment changes.
Obtain service requirement information and updates from airlines.
Maintain radio contact with the Operations Manager, meal planner, and leads during operations.
Check the kitchen regularly to ensure equipment is not left behind after flights leave.
Ensure the security and proper transportation of galleys and maintain vehicle cleanliness.
Maintain safety, quality, and compliance with customer specifications, regulatory requirements, and company policies and procedures.
Ensure specifications, airline diagrams, and other standards are accurate and consistent with airline specifications.
Ensure products are coded according to Gate Gourmet procedures.
Coordinate with maintenance staff on preventive maintenance schedules for machinery and fleet, and report maintenance and repair issues promptly.
Maintain company policies and procedures and airline customer specification books.
Meet financial goals related to material, productivity, overtime, and labor.
Prepare management reports, including attendance, HACCP, and labor reports, as required.
Supervise drivers and driver assistants, including performance evaluations, coaching, counseling, and corrective action in coordination with HR and other support functions.
Balance workflow and divide responsibilities among employees on each shift, including assigning workstations.
Plan daily staffing and assign employee responsibilities and workstations.
Determine whether to call employees in to cover staffing needs such as sick calls, vacation relief, medical leaves, and volume changes.
Determine staffing levels by shift in conjunction with department leaders.
Ensure compliance with company Wage & Hour policy, including rest and meal breaks and required processes.
Train and monitor employees on proper work procedures to maximize productivity while minimizing labor and food expenses.
Monitor daily manpower planning and schedule employees.
Support employee retention and reduce turnover.
Prepare employee corrective actions in compliance with applicable union or collective bargaining agreements.
Ensure employees in the chain of command are assigned to the correct cost centers and job titles.
Verify union employees’ pay rates against wage scales and seniority.
Ensure employees complete required company training, including ServSafe where applicable, and comply with company policies, procedures, and processes.