Transportation & Statements Specialist

Columbia Bank•Spokane, WA

12d•Onsite

About The Position

Perform processing, printing, and mailing of bank data files for statements, notices, and other output media at or better than established Service Level Agreements (SLAs). Provide logistical support for internal stores and may handle and resolve complex issues. Operate high-speed production printers, a high-speed production mail inserter, and an automated CD burner; troubleshoot and maintain operational equipment. Collaborate with other departments and bank stores on print, mail, and shipping needs. Sort and deliver mail throughout the internal building. Maintain a high level of customer service for internal and external customers and vendors, and may serve as a vendor liaison. Follow documented processes and procedures and help improve workflows while ensuring processes remain in control. May mentor, coach, and train new associates, serve as lead when the manager is not present, and teach coursework as a subject matter expert. Demonstrate compliance with bank regulations relevant to the job, keep up to date on regulatory changes, follow bank policies and procedures, and complete required annual or job-specific training. Maintain working knowledge of the bank's written policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other applicable regulations. Actively learn, demonstrate, and foster Columbia's corporate culture, take personal initiative, and serve as a positive example. Other duties may be assigned. The position is fully onsite at 7106 W Will D Alton Lane, Spokane, WA 99224. Work may involve repetitive motion, lifting up to 40 pounds, flexible hours to meet deadlines, and exposure to high noise for most of the day; ear protection is provided. Occasional travel is required. The pay range is $18.00–$21.00 per hour. The selected candidate's pay rate depends on job-related knowledge, skills, experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, with details provided during recruitment.

Requirements

Less than 2 years of related experience (required).
High school diploma or GED (preferred).
Excellent organization, prioritization, problem-solving, and analytical skills.
Attention to detail and accuracy.
Proficiency with Excel, Word, Outlook, and basic office equipment.
Excellent written and verbal communication skills.
Ability to work under direction, independently, and as part of a team.
Ability to learn effectively and apply new skills.
Basic to intermediate mechanical aptitude for maintaining and troubleshooting equipment.
Ability to perform repetitive motion and lift up to 40 pounds.
Ability to work flexible hours to meet deadlines.
Ability to work in a high-noise environment for most of the day; ear protection is provided.

Nice To Haves

2–4 years of print, mail, and shipping experience (preferred).
Proficiency with USPS mail sorting software and production machine software.

Responsibilities

Process, print, and mail bank data files for statements, notices, and other output media in accordance with established SLAs.
Provide logistical support for internal stores and handle or resolve complex issues as needed.
Operate high-speed production printers, a high-speed production mail inserter, and an automated CD burner.
Troubleshoot and maintain operational equipment.
Coordinate with other departments and bank stores on print, mail, and shipping needs.
Sort and deliver mail throughout the internal building.
Provide customer service to internal and external customers and vendors; serve as a vendor liaison when needed.
Follow documented processes and procedures and assist with workflow improvements while maintaining process control.
Mentor, coach, and train associates as needed; serve as lead when the manager is absent and teach coursework as a subject matter expert when asked.
Comply with applicable bank regulations and policies, stay current on regulation changes, and complete required training.
Maintain working knowledge of policies and procedures related to the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other applicable regulations.
Demonstrate and foster Columbia's corporate culture, take personal initiative, and set a positive example.
Perform other duties as assigned.

Benefits

Medical, dental, and vision coverage for eligible associates.
401(k) retirement savings plan with employer match for qualifying associate contributions.
Employee assistance program.
Life insurance.
Disability insurance.
Tuition assistance.
Mental health resources.
Identity theft protection.
Legal support.
Auto and home insurance.
Pet insurance.
Access to an online discount marketplace.
Paid vacation, sick days, volunteer days, and holidays.
Benefit eligibility begins the first day of the month following hire for associates regularly scheduled to work at least 30 hours weekly.