Transportation Specialist, Auction Services

ACV•Buffalo, NY

About The Position

ACV is a technology company that has revolutionized how dealers buy and sell cars online, transforming the automotive industry. ACV Auctions Inc. (ACV) has applied innovation and user-designed, data-driven applications and solutions to build the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights. ACV is looking for individuals who share their passion, bring innovative ideas, and enjoy a collaborative atmosphere to join their journey. The Transportation Specialist - Auction Services is responsible for supporting the Transportation department by facilitating commercial, residential, abandoned vehicles, lot sweep/marshalling, physical auction activities, and break-through initiative operations. This role utilizes established processes and procedures to coordinate lot sweeps, resolve logistical issues, and contribute to the seamless operation of the ACV Transportation product. The Specialist partners with carriers, customers, and internal departments to navigate seller services-related assignments and performs duties with limited supervision. This shift requires availability from 11a-7p.

Requirements

Ability to read, write, speak, and understand English.
High School Diploma or GED
Minimum 1-2 years' experience in customer service or transportation industry.
Intermediate problem-solving ability
Teamworking skills, including both internally and externally
Proven customer service ability
Communication and organizational skills
Sense of urgency and self-motivation
Familiarity with business technology, including Microsoft Office or G Suite, and Salesforce.

Responsibilities

Actively and consistently support all efforts to simplify and enhance the customer experience.
Triage seller and lot sweep-related inquiries; manage transactions and communications to provide timely resolutions. Refer inquiries or tasks to appropriate Teammate(s).
Ensure the timely removal of vehicles from designated partner locations. Work in conjunction with transporters, storage partners, and residential customers to achieve resolution.
Partner with Major Accounts and Product & Technology teams to identify and implement upgraded processes. Assist management in the identification and implementation of continuous improvements and customer satisfaction opportunities.
Proactively locate, review, and vet a network of quality transportation services and storage yards. Manage relationships and retain quality services.
Utilize Salesforce to track and document on transportation services and storage yard network.
Adjust pricing and assign carriers to ensure cost-effective and timely movement of vehicles.
Partner interdepartmentally, as well as with sellers, buyers, and carriers, to determine statuses of transport jobs.
Negotiate cost-effective contract rates with high volume carrier partners.
Update and review status of aged inventory. Report findings to the Abandoned Vehicles team.
Partner with Payments team to reconcile partner invoices.
Perform additional duties as assigned.

Benefits

Multiple medical plans including a high deductible, low cost health plan
Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
Generous paid time off options, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
Employee Stock Purchase Program with additional opportunities to earn stock in the Company
Retirement planning through the Company’s 401(k)

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