Transportation Services Office Leader

State of Oregon•Enterprise, NV

3d•$4,519 - $6,276•Onsite

About The Position

The Oregon Department of Transportation’s Driver and Motor Vehicle Division, Field Services Group / East Region, is hiring a Transportation Services Office Leader serving the Enterprise DMV. The role is part of the leadership team and contributes to a positive team culture while assisting customers with complex transactions. The office leader applies vehicle laws, agency policies and regulations, models exceptional customer service, and supports smooth office operations. The position works in the La Grande office two days per week and the Enterprise office three days per week. Travel in inclement weather may be required. Training outside the region may involve overnight travel, after-hours work, and extended periods of sitting or standing. Driving is an essential function.

Requirements

Four years of public contact or customer service experience providing information about services and programs in person or by phone; at least two years must involve explaining and interpreting rules, programs and procedures, explaining requirements, and gaining compliance.
Experience or training using computers to retrieve and input data.
Three months of experience collecting money and making change.
A valid U.S. driver's license and an acceptable driving record; the license does not have to be issued in Oregon.

Nice To Haves

Experience working in a fast-paced environment with changing priorities and deadlines.
Experience providing excellent customer service in difficult or escalated situations.
Experience handling multiple assignments with frequent interruptions.
Experience providing constructive feedback, coaching or training.

Responsibilities

Assist customers with vehicle registration and titling, interpreting and applying applicable laws, rules, regulations and policies.
Produce photo licenses, instruction permits and identification cards.
Collaborate with the customer service manager to prepare the weekly schedule and ensure essential counters and roles are adequately staffed.
Review and verify applications, identification and supporting documents.
Serve as the primary point of contact for complex transactions and customer situations.
Provide oversight and assistance to team members to ensure smooth counter operations.
Complete reports and maintain accurate records in alignment with established policies.
Ensure the security of sensitive documents, inventory and funds received.
Conduct driver license examinations and behind-the-wheel tests.
Provide input to the customer service manager for performance appraisals.
Monitor daily timekeeping and verify timesheet accuracy before submitting for approval.
Serve as the point of contact for facility maintenance and janitorial contracts.