Transportation Services Coordinator

Commonwealth of Massachusetts•Boston, MA

4d•Onsite

About The Position

The Lemuel Shattuck Hospital is seeking a Transportation Services Coordinator to oversee all aspects of the hospital’s transportation operations. This role oversees motor vehicle and plowing services, directs the hospital’s parking program, establishes and maintains driver safety initiatives, oversees fleet maintenance and reporting, and coordinates the parking sticker program for both on‑site and off‑site locations. This is a 7am-3pm position, Monday - Friday with weekends off.

Requirements

Apply human resources principles and practices, including behavioral techniques, planning, forecasting, and organizational development.
Utilize work‑simplification methods to improve efficiency.
Prepare charts, graphs, tables, and general reports using appropriate methods and formats.
Interpret and explain laws, regulations, policies, and procedures governing Transportation Department operations.
Analyze data to determine relevance, draw conclusions, and make informed recommendations.
Gather information through document review, record examination, and interviews.
Assemble information accurately and in accordance with established procedures and formatting standards.
Maintain precise and organized records.
Communicate clearly and concisely in both written and oral forms, including giving and following instructions.
Supervise staff effectively by planning and assigning work, evaluating performance, identifying training needs, motivating employees, and administering discipline when appropriate.
Build rapport and maintain harmonious, tactful working relationships with colleagues, partners, and the public.
Adapt to changing situations, respond to emergencies, and meet evolving program requirements.
Exercise sound judgment and handle confidential information with discretion.

Nice To Haves

Understand and apply the laws, regulations, policies, procedures, specifications, standards, and guidelines governing unit operations.
Use agency forms appropriately and accurately for assigned tasks.
Demonstrate effective supervisory principles, practices, and techniques to guide, support, and oversee staff.

Responsibilities

Develop and oversee a comprehensive driver safety program, including daily vehicle inspections, staff education, and ongoing compliance monitoring; ensure full adherence to Office of Vehicle Maintenance (OVM) standards.
Coordinate, monitor, and evaluate all assigned transportation and parking program activities to ensure effective operations and compliance with established policies, procedures, and standards.
Review and analyze program data to assess progress, measure effectiveness, recommend procedural or guideline changes, and develop improved methods for achieving program objectives.
Provide technical assistance and guidance to hospital staff and external partners to exchange information, resolve operational issues, and support compliance with transportation and parking requirements.
Respond to inquiries regarding shuttle services, inclement‑weather operations, continuing education, and hospital compliance initiatives.
Maintain liaison with private, local, state, and federal agencies to share information and resolve problems related to transportation services.
Attend meetings and conferences; maintain required records; and prepare reports to support program oversight and compliance.
Oversee vehicle maintenance contracts and vendor performance; plowing contracts or direct in‑house snow‑removal operations.
Plan, implement, and oversee the parking sticker program for on‑site and off‑site lots, working closely with campus police on enforcement.
Organize and coordinate parking lot cleaning, maintenance, and line painting.
Review, update, and implement departmental policies, procedures, and quality improvement initiatives.
Develop and administer a Continuing Education Program for transportation staff.
Supervise assigned staff, including work assignments, performance evaluations, scheduling, leave authorization, and monitoring attendance and overtime budgets.