Transportation Scheduler | PACE Program
About The Position
The PACE (Program of All-Inclusive Care for the Elderly) program is designed to help older adults remain safely in their homes rather than entering nursing facilities. It provides complete medical care, rehabilitation, medications, transportation, social services, and supportive therapies—all coordinated by an interdisciplinary care team. Participants receive personalized care plans tailored to their unique needs, along with access to a PACE center for social activities, meals, and clinical services. By integrating medical and supportive care under one program, PACE helps seniors maintain independence, improve quality of life, and continue living in their communities with dignity. A Transportation Scheduler at Midland Care Connection's PACE program is responsible for coordinating transportation services that help participants access medical care, therapy appointments, and the PACE center. This role involves scheduling and adjusting daily transportation routes, coordinating with participants, caregivers, healthcare providers, and drivers, and ensuring that all transportation needs are met safely and efficiently. The scheduler must manage changes to appointments and transportation requests, maintain accurate records, and communicate effectively with the interdisciplinary care team. Because transportation is a critical component of participant care, the position requires strong organizational skills, attention to detail, excellent communication abilities, and the ability to adapt quickly in a fast-paced healthcare environment.
Requirements
- High school diploma or GED
- Strong organizational and time-management skills
- Excellent verbal and written communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency with Microsoft Office applications and scheduling software
- Customer service experience and the ability to interact professionally with participants, caregivers, and staff
- Ability to maintain accurate records and attention to detail
- Ability to work independently and as part of a team
Nice To Haves
- Previous scheduling, dispatching, or transportation coordination experience
- Experience in a healthcare, senior services, or PACE environment
- Knowledge of medical appointment scheduling and healthcare operations
- Experience using electronic health records (EHR) systems
- Familiarity with transportation routing and logistics software
- Associate degree or additional education in healthcare administration, business, or a related field
- Experience working with older adults or individuals with complex healthcare needs
Responsibilities
- Scheduling and adjusting daily transportation routes
- Coordinating with participants, caregivers, healthcare providers, and drivers
- Ensuring that all transportation needs are met safely and efficiently
- Managing changes to appointments and transportation requests
- Maintaining accurate records
- Communicating effectively with the interdisciplinary care team
Benefits
- Health insurance options for employees and dependents
- Dental, vision, and prescription drug plans
- Flexible Savings Accounts (FSA) or Health Savings Accounts (HSA), with employer contributions
- Paid Time Off (PTO), Personal and Taking Care of You Days
- Holiday pay (six holidays per year)
- 403(b) ERISA Retirement Plan, match provided
- Free group life and AD&D insurance of $20,000
- On-site education center to provide professional development and CEU credits
- Free Employee Assistance Program (EAP) for employees and dependents
- Paid monthly volunteer time at non-profit organizations
- Uniform Allowance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
