Transportation Provider Manager - DC

Verida Inc•Washington, DC

122d

About The Position

Responsible for building, maintaining, and overseeing the Transportation Provider Network for an assigned region. The role manages daily provider-network operations, including ensuring appropriate transportation types and trip volumes, maintaining provider readiness, and coordinating network-related activities. It ensures compliance with federal, state, and contractual requirements while supporting operational efficiency, network performance, and fiduciary responsibilities. The position recruits, onboards, trains, and supports NEMT Providers; builds provider relationships; helps providers operate successfully and profitably; negotiates contracted rates; and coordinates with Compliance and Dispatch leadership. It also monitors network performance and provider needs through reporting, facilitates provider town hall meetings, and requires up to 50% travel.

Requirements

Five years of supervisory or management experience, as well as vendor or contract management experience.
Excellent written and verbal communication skills.
Strong analytical skills and attention to detail.
Ability to manage multiple competing priorities in a demanding environment, with excellent time-management skills.
Self-motivated and able to take initiative, work independently without supervision, and support other department initiatives.
Ability to work well under pressure and in an environment where priorities change; must be flexible.
Commitment, accountability, confidence in executing responsibilities, and excellent corporate work ethics.
Ability to provide positive reinforcement and encourage the team.
High level of interpersonal skills for handling sensitive and confidential situations.
High proficiency in Microsoft Word and Excel.
Professional appearance and positive attitude.
Clean driving record.
Must pass a credit check.
Bachelor’s degree from a four-year college or university, or an equivalent combination of education and experience.

Nice To Haves

Military and/or EMS background.

Responsibilities

Recruit new Providers to the Verida network through face-to-face meetings, email, and other marketing strategies.
Build and maintain relationships with new and existing Providers and serve as a subject matter expert on building a successful Provider business.
Educate Providers on how to succeed within Verida’s network.
Work with Providers on their financials to help them maintain profitability.
Understand the claims process and guide Providers through it when necessary.
Negotiate fair contracted rates for Verida and Providers.
Provide feedback to Providers on improving fleet efficiency and trip routing.
Provide orientation, onboarding, and training for new and existing NEMT Providers according to contract requirements.
Establish and maintain positive working relationships with NEMT Providers.
Coordinate NEMT Provider applications, credentialing, and implementation.
Work with the Compliance Team to ensure Providers meet and maintain all requirements.
Work with the Dispatcher Supervisor to ensure appropriate trip volumes are assigned based on demand and performance.
Create reports to identify additional Provider network needs and assess current network performance.
Facilitate Provider town hall meetings.
Perform other duties as assigned.