Transportation Program Specialist

Seattle Housing Authority•Central Office - Seattle, WA

1d•Hybrid

About The Position

The Seattle Housing Authority (SHA) is seeking a Transportation Programs Assistant to join the Asset Management team. This is a full-time project position with an expected end date of 12/31/2026. The role involves providing administrative support and customer service for SHA's Transit Pass Program, which serves over 6,000 participants, and supporting other Transportation Program activities. The position is located at 101 Elliott Ave W, Seattle, WA 98119.

Requirements

Comfortable using and navigating regional transit systems
Experience working in an office or administrative setting
Familiar with data management and record-keeping
Confident using Microsoft Excel
Careful with details and accuracy
Strong background in customer service
Clear and effective communication skills — written and verbal
Ability to connect with people from diverse backgrounds
Organized, with solid time management skills

Nice To Haves

Experience with computer and mobile apps is a plus!

Responsibilities

Manage Transit Pass replacement requests and deactivate lost/stolen cards.
Mail replacement ORCA cards to eligible residents and notify ineligible applicants.
Handle Transit Pass communications (phone, email, text) and assist with phone registrations.
Maintain and update the Transit Pass Distribution List and ORCA card assignments.
Process weekly registrations from SDOT and integrate data into Excel.
Verify applicant eligibility using Yardi household lists.
Keep documentation of processes current and accurate.
Manage inventory of supplies and materials.
Support in-person distribution events and outreach activities.
Contribute to outreach and enrollment strategies; perform related duties as assigned.
Support other Transportation Program Activities.