Transportation Ops Center Specialist I

Kentucky Personnel Cabinet•Frankfort, KY

1d•$17 - $25•Hybrid

About The Position

The Kentucky Transportation Cabinet is committed to meeting or exceeding the needs and expectations of our customers. Our focus is on people: our customers, our employees, and our partners. We will continually improve both the delivery of our products and services and the processes that support that delivery to provide a safe, efficient, environmentally sound, and fiscally responsible transportation system that delivers economic opportunity and enhances the quality of life in Kentucky. By joining our Division of Incident Management as a Transportation Operations Center Specialist in Franklin County, you’ll have the opportunity to work a 1st shift position in our 24/7 Operations Center as the primary point of contact for the Cabinet. This involves receiving notifications from other agencies and properly disseminating this information in addition to answering calls from the public and providing assistance as needed.

Requirements

Receiving and relaying of electronic information for law enforcement, emergency medical, fire, emergency management, military communications or traffic operations agency.
Knowledge of proper radio operation and procedures for law enforcement, emergency medical, fire, emergency management, military communications or traffic operations agency.
Working a 24/7 schedule, including weekends and holidays.
Receiving and processing incoming calls from the public, other Cabinet departments, or other State or Federal agencies.
Multi-task and prioritize incoming calls and incidents involving public and employee safety.
High school graduate.
Two years of experience in security operations, in the transmission, receiving and relaying of electronic information for law enforcement, emergency medical, fire, emergency management, military communications or traffic operations agency.
College will substitute for the required experience on a year -for-year basis up to a maximum of two years.
Must possess and maintain a valid driver's license to qualify for employment in this job classification.
Applicants and employees in this classification shall be required to pass a background check.
Applicants must not have been convicted of any felony crime.
Must maintain any required licensure(s), certification(s), or other credentials for the length of employment in this classification.
Computer skills required, including email usage and several specialized programs.
Sitting at a desk for 8 hours.

Responsibilities

Operate several software programs, a radio system, camera systems, and use satellite radio.
Assist in reporting and coordinating emergency responses to incidents on a statewide level.
Answer several incoming phone numbers 24/7, providing after-hours support to the districts and other agencies.
Monitor video feeds, traffic sensors, email, and websites to detect incidents that disrupt traffic.
Coordinate with other State and Federal agencies for response to and mitigation of incidents, including severe weather and mass population impacted emergencies.