Transportation Operations Lead

Expeditors•Dallas, TX

1d•Onsite

About The Position

The Transportation Operations Lead is responsible for assisting in driving carrier and service provider performance through collaboration and coordination of people, carriers, and facilities of the team analysts, and stakeholders they support. Their ability to understand, communicate, and present customer needs to various audiences is critical. In this role, being able to troubleshoot, investigate, and resolve issues is key. The right candidate will have a positive attitude, ability and drive analyst productivity, while also keeping strong relationships across the business.

Requirements

Must be legally permitted to work in the United States
Must have strong communication skills
2-3 Years of Transportation & Logistics related experience
Ability to lead, develop, and drive a cross-functional team.
Aptitude to resolve issues, and efficiently diffuse conflict
Character Driven: Character resonates with people and impels them to trust and follow recommended solutions
Customer Service: Acts and thinks with the customer’s needs in mind.
Strong, demonstrated working knowledge of Microsoft Office or Google Business tools (Word, Excel, Powerpoint, Google Sheets, GMail, Drive, Google Docs, etc.)
Business Communication: Writes, speaks, and presents clearly, succinctly and professionally across a variety of communication settings and adjusts communication style to the audience
Adaptability: Adapts to and embraces change with composure, resilience, and perseverance in the face of constraints, high pressure, and adverse situations. Ability to adapt in a dynamic and always changing environment
Time Management: Strong time management, multitasking and prioritization skills with the ability to re-prioritize work as needed
Delivers Results: Ability to anticipate issues/negative outcomes and work to resolve proactively. Demonstrates a clear bias for action and a sense of urgency on priorities
Persistence: Driven by resolution gained by consistent follow up
Demonstrates the ability to build strong relationships with individuals holding various titles and roles
Team Mindset: Eager to collaborate with others in developing a solution and the first to volunteer support when help is needed

Nice To Haves

1-2 years of leadership experience
1-2 Years of Warehousing experience

Responsibilities

Drive carrier and service provider performance for the US Hub or Spoke locations
Collect and interpret data, identify opportunities related to transportation operations
Ownership of Fleet/Yard Management, Spokes and ATL Ops Programs
Identify areas of opportunity to support a proactive approach to workloads
Provide support and development of team analysts to include nights and weekends whereas needed.
Create and enhance tools to provide better efficiencies for business partners and team members.
Promote, and maintain positive customer relationships
Drive the monitoring of carrier KPIs and metrics for transportation analysis
Present opportunities of improvement to stakeholders
Coordinate and collaborate with multiple warehouses, carriers and service providers across locations and regions on transportation needs
Manage and influence corrective actions for ongoing delivery issues/opportunities
Proactively approach and resolve bottlenecks in the shipping and receiving processes
Update and document standard operating procedures, work instructions, and training materials