Transportation Office Assistant, Opt. 2 (Technical Manager Ii) Documentation Assistant

State of Illinois•Springfield, MO

1d•Onsite

About The Position

The Illinois Department of Transportation is seeking to hire Documentation Assistants. The successful candidate will develop standard operating procedures (SOPs), documenting complex departmental process, and supporting procedural standardization in collaboration with subject matter experts (SMEs) throughout the department.

Requirements

Requires knowledge, skill and mental development equivalent to completion of high school.
Requires one year of related office experience.
Requires ability to keyboard accurately at 35 words per minute.
Requires ability to travel in the performance of duties, with overnight stays as appropriate.
Requires appropriate, valid driver’s license.
Requires successful completion of a background check and self-disclosure of criminal history.

Nice To Haves

Prefer one (1) year of experience drafting and maintaining standard operating procedures (SOPs) or technical process documentation.
Prefer intermediate skill in Microsoft Office Suite (Word, Visio, Excel) and SharePoint for document development and collaboration.
Excellent written communication and organizational skills.
Prefer one (1) year of experience with flowcharting, visual process mapping, or similar tools.

Responsibilities

Under general supervision, performs a variety of difficult and responsible clerical functions in documenting business processes and procedures for the Illinois Department of Transportation.
Drafts and formats standard operating procedures (SOPs) and other process documentation.
Reviews and refines procedural documents to align with departmental standards for clarity, consistency, and formatting.
Supports the Technical Writer and Senior Policy Administration Specialist in aligning SOP content with policies and manuals.
Maintains SharePoint libraries containing approved procedures and internal job aids.
Performs assignments for special projects for the Policy Administration Unit as requested.
Performs other duties as assigned which are reasonably within the scope of the duties enumerated above.

Benefits

Health, Life, Vision, and Dental Insurance
Pension Plan
12 Weeks paid Maternity/Paternity Leave
Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
12 paid Sick Days annually
10 paid Vacation Days their first year of service and can earn up to 25 paid Vacation Days annually
3 paid Personal Days annually
13-14 paid holidays annually (based on start date)
Tuition Reimbursement
Employee Assistance Program and/or mental health resources