Transportation Network Coordinator/Load Planner

C.R. England•West Jefferson, OH

3d•$24 - $28•Onsite

About The Position

The Load Planner - Transportation Network Coordinator works in a fast-paced transportation environment, planning freight and coordinating drivers, trucks, and customer needs. The role manages asset utilization and dispatch planning to support customer service and fleet profitability. Coordinators collaborate with drivers, customers, maintenance, supervisors, managers, and other department employees while responding to changing freight, staffing, equipment, and delivery conditions. The position involves building and matching planned freight with drivers and trucks, coordinating driver availability and hours of service, tracking loads and deliveries, and handling urgent disruptions. Depending on the operating environment, the coordinator may also plan training assignments, coordinate backhauls, route drivers to terminals, and support new drivers with fleet or account expectations. The role requires clear communication, organization, sound judgment, and the ability to stay professional and productive amid interruptions and changing priorities. The position is located in West Jefferson, Ohio, with a Sunday-Wednesday schedule from 5:00 p.m. to 5:00 a.m. The stated pay is $24-$28 per hour. College education is preferred, and prior logistics or planning experience is needed.

Requirements

Prior logistics or planning experience is needed.
Strong geographical knowledge, including expertise in time and distance requirements as they relate to Department of Transportation regulations, is needed.
Strong verbal and written communication skills, including the ability to have critical conversations with drivers when necessary.
Organization and attention to detail.
High sensitivity to customer service and customer retention.
Ability to manage time effectively across daily and long-term tasks.
Ability to work in a high-volume, fast-paced transportation environment.
Ability to work with office equipment and computers for the majority of tasks; familiarity with Microsoft Office is required.
Ability to handle multiple tasks and work independently and as part of a team.
Ability to work effectively amid frequent interruptions, changes, delays, and competing requests while remaining focused, efficient, and professional.
Ability to handle incoming requests for assistance by phone and in person while working on other tasks.
Ability to maintain a professional appearance in accordance with dress code policies and treat individuals with care, dignity, fairness, respect, and recognition.
Ability to work productively and collaboratively with supervisors and peers, encourage teamwork, and solve problems.
Ability to speak, write, and read English well enough to communicate with people with varying levels of education and capabilities.
Ability to hear normal speaking levels and receive detailed information orally, with or without correction.
Ability to sit at a desk for extended periods and work with computer equipment.
Ability to see well enough, with or without correction, to prepare and analyze data and figures, view a computer terminal, and read extensively.
Position may involve kneeling, stooping, bending, pushing, lifting, carrying, and moving objects weighing up to 25 pounds.

Nice To Haves

College degree; a combination of college work and experience will also be considered.
Transportation or logistics industry experience.
Knowledge of industry-specific IT programs.

Responsibilities

Manage asset utilization and driver assignments to support customer service and fleet profitability.
Build and match planned freight with day cabs or condo trucks and drivers; in an OTR training environment, coordinate trainer and trainee hours and home-time needs.
Review PTAs and driver requests for time off or home time when planning same-day or next-day dispatches; schedule work and assign tasks to drivers.
Coordinate with department colleagues regarding driver, freight, and asset availability, and raise concerns about drivers needing support, coaching, or disciplinary action to supervisors and managers.
Coordinate with Maintenance about trucks that are out of service or returning to service, and plan and dispatch accordingly.
Plan future freight when customer information is available.
Track drivers, loads, and receivers so dispatching can proceed as planned.
In a Dedicated environment, coordinate backhauls to meet customer needs and keep freight, trucks, and trailers moving consistently.
Maintain frequent contact with assigned drivers and monitor call-offs, fatigue concerns, and equipment issues; in an OTR training environment, ensure trainees progress appropriately toward their next training phase and placement.
Ensure loads assigned to team drivers suit the teams and their available hours.
Monitor Hours of Service for dispatching and compliance.
In an OTR training environment, route trucks or solo drivers with capacity to a terminal to improve efficiency.
Handle urgent situations, including truck, freight, or driver recovery needs, traffic, weather, and other circumstances that could prevent on-time delivery.
Help orient new drivers to fleets or accounts, including communication, reporting-to-work, and scheduling expectations.
Work with drivers on unique scheduling needs or issues and coordinate with supervisors and managers on leaves of absence, extended time-off requests, and concerns about meeting expectations.
Maintain clear communication with drivers, customers, and office staff, and keep company leadership informed of issues requiring attention.
Follow and encourage safety rules and regulations, including hours-of-service requirements, safe workplace practices, and safe driving.
Provide professional, respectful, collaborative, and customer-focused service; adhere to company policies and procedures and encourage compliance with company standards.
Use office equipment and computers for the majority of work tasks.