Transportation Management Logistics Planning Lead

NFI Industries•Camden, NJ

About The Position

The Transportation Management Logistics Planning Lead is responsible for operational execution for one or more pieces of business. The role may include managing people and involves collaborating with management on processes, organic growth, and customer satisfaction. The Lead serves as an operational point of contact for internal NFI divisions and clients, supports and trains transportation management staff, and works with management to develop customer-specific operating procedures and improve service delivery. The position requires transportation industry experience, familiarity with brokerage transportation management systems, and the ability to work flexible hours and travel based on NFI and client needs.

Requirements

Bachelor of Arts or Bachelor of Science degree.
Ability to facilitate responsibility and manage expectations.
3–4 years of transportation-related industry experience with demonstrated acumen.
Excellent verbal and written communication skills.
Strong problem-solving skills and ability to make decisions.
Strong attention to detail and excellent follow-up skills.
High level of business acumen and leadership qualities.
Professional aptitude, presentation, and demeanor.
Ability to meet or exceed time-sensitive deadlines.
Ability to multitask and work collaboratively as part of a team.
Ability to interact professionally with all levels of internal and external management.
Availability to work flexible hours and travel based on NFI and external client needs.
Proficiency with Microsoft Word, Excel, and PowerPoint.
Commitment to strengthening existing skills and acquiring new skills as required by client, department, or business demands.
In-depth knowledge of TMS programs used for brokerage services.

Responsibilities

Serve as the daily operational point of contact for internal NFI divisions and clients.
Provide guidance and training to TM Coordinators, Senior Coordinators, Executives, and Specialists.
Initiate continuous improvement strategies to improve internal and external operations.
May manage a team of TM Coordinators and facilitate daily operational activities to service customers.
Collaborate with management to create customer-specific procedures covering daily shipment activity, route guides, exception management and resolution, appointment scheduling, tracking initiatives, carrier procurement, spot market management, and shipment optimization.
Consult with customers and offer best practices based on knowledge of the supply chain market and the customer's network.
Identify opportunities to connect customers with other NFI divisions to improve their networks and drive revenue across the organization.
Work with management on quarterly business reviews with customers using various presentation methodologies.
Collaborate with management to maintain internal and external standard operating procedure documentation.
Identify opportunities for continuous process improvement that provide additional value to internal and external clients.
Recognize opportunities to organically grow existing business.
Gain familiarity with NFI departments, including Carrier Relations, Freight Audit/Payment, and Invoicing.