Transportation Management Center (TMC) Supervisor / System Specialist

GFT. • Chipley, FL

19h • $35 • Hybrid

About The Position

GFT is seeking a part-time Transportation Management Center (TMC) Lead Supervisor to join our Practice or CBG Team in Chipley, FL! This role follows a hybrid work model, requiring regular attendance at our Chipley, FL office. We are currently offering the following positions for qualified candidates to fill current needs: Full-Time (40 hours a week/with benefits, flexible shifts). GFT is consistently recognized for our high-quality work, but it is our culture of excellence and strong leadership that has allowed us to earn a solid reputation in the industry, delivering award-winning project solutions that build confidence, shape communities, and spark innovation. This hybrid position combines operational leadership within the Regional Transportation Management Center (RTMC) with hands-on technical support, systems oversight, and technology development. The role is split approximately 50/50 between supervising RTMC operations and serving as the primary technical support for the systems operators rely on every shift. The incumbent is the main point of support for operator-facing systems — the SunGuide® client, operator workstations, the video wall, Stream Deck consoles, and the public-facing data path. This includes hands-on SunGuide operation and continuous monitoring of the DIVAS and FL511 feeds to ensure the traveling public sees an accurate, current picture of the transportation network. Alongside this operational role, the position drives innovation, automation, and system integration to improve overall RTMC performance.

Requirements

• College-level coursework in Computer Science, Information Technology, or a related STEM field preferred
• Minimum 3 years of supervisory experience, with at least 2 years in an operations center, call center, or similar environment
• Minimum 3 years of RTMC experience or 5 years of equivalent experience in a comparable operations environment
• Minimum 2 years of technical support experience, including desktop support or IT troubleshooting

Nice To Haves

• Demonstrated ability to lead and manage personnel in a 24/7 operational environment, develop training programs, establish performance standards, and make sound decisions during high-pressure situations.
• Advanced experience with SunGuide® software, including device management, event handling, DMS operations, reporting, and performance analysis. Familiarity with operator workstations, video walls, Stream Deck consoles, and public-facing data feeds such as DIVAS and FL511.
• Proficiency in desktop hardware and software troubleshooting, system maintenance, IP-based video systems, video walls, audio distribution systems, networking fundamentals, system integration, ITS field devices, and communication protocols.
• Ability to analyze operational and system performance data, implement process improvements, support reporting automation, optimize workflows, and leverage emerging technologies including AI, scripting, and automation tools.
• Strong working knowledge of Microsoft Office Suite, Windows operating systems, and related business applications.
• Ability to communicate technical concepts effectively to non-technical audiences while coordinating with internal teams, stakeholders, and external partner agencies.
• Must possess or actively pursue CompTIA A+, CompTIA Network+, and a current Microsoft certification or other networking certification relevant to the ITS environment.
• Ability to participate in on-call rotations, respond to operational emergencies, work flexible schedules in support of 24/7 operations, and demonstrate a commitment to continuous learning, innovation, and professional development.

Responsibilities

• Maintain operator-facing systems and ensure public traffic information remains accurate, available, and aligned with real-time operations.
• Perform hands-on operation of SunGuide®, including event management, device configuration, DMS messaging, and operational validation of the transportation network.
• Support daily RTMC operations, staffing coordination, shift coverage, and compliance with operational procedures and performance standards.
• Train, mentor, and support operations personnel while promoting professional growth and operational excellence.
• Coordinate and support real-time traffic and incident response activities, serving as an escalation point during significant operational events.
• Provide workstation, software, hardware, and user support to ensure reliable and uninterrupted RTMC operations.
• Troubleshoot, maintain, and support ITS field devices, video systems, communications equipment, and operational technologies.
• Assist with network stability, infrastructure maintenance, disaster recovery planning, and continuity of operations.
• Maintain, enhance, and optimize operational support platforms, monitoring tools, QA/QC applications, and workflow systems.
• Support automation initiatives, AI development, and emerging technologies that improve operational efficiency, reporting, and decision making.
• Develop, analyze, and automate operational reports while improving data quality, performance tracking, and business intelligence capabilities.
• Maintain technical and operational documentation while coordinating activities across operations, IT, engineering, and field teams.
• Deliver system and operational training while fostering collaboration between technical and operational staff.
• Pursue relevant certifications, participate in industry groups, and stay current on evolving ITS, IT, and automation technologies.
• Participate in on-call rotations and maintain availability to support operational and technical emergencies as needed.

Benefits

• Comprehensive benefits package including wellness programs, parental leave, and pet insurance, in addition to medical, dental, vision, disability, and life insurance.
• Tax-deferred 401(k) savings plan.
• Competitive paid-time-off (PTO) accrual.
• Tuition reimbursement for continued education.
• Commitment to professional development, access to internal and external training programs, and support of active participation in professional organizations
• Incentive compensation for eligible positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree