Transportation Management Center (TMC) Lead Supervisor / System Specialist

GFT • Chipley, FL

2d • $35 • Onsite

About The Position

The Relief Supervisor supports the Chipley Regional Transportation Management Center by monitoring traffic conditions, managing incidents, coordinating Road Rangers, and ensuring effective RTMC operations. This position frequently works with limited supervision and may perform Operations Supervisor duties as needed. GFT is consistently recognized for our high-quality work, but it is our culture of excellence and strong leadership that has allowed us to earn a solid reputation in the industry, delivering award-winning project solutions that build confidence, shape communities, and spark innovation. At GFT, a privately held AEC firm, we innovate where transportation, water, power, and buildings converge. We call this the Infrastructure of Life. We measure our success by the strength of our relationships – that’s why we’re the employer of choice for 5,000+ of the industry’s brightest engineers, planners, architects, inspectors, designers, and more. Our clients choose us for our expertise and prefer us for our nimble approach, creativity, and personal touch. Backed by over a century’s experience, together we’re building a lasting legacy for future generations: stronger communities, a healthier planet, and better lives. GFT: Ingenuity That Shapes Lives™ is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veterans’ status or other characteristics protected by law. Unsolicited resumes from third party agencies will be considered the property GFT.

Requirements

• Internal candidates: Minimum 4 years RTMC experience.
• External candidates: Minimum 5 years supervisory or related experience.
• High school diploma required
• Knowledge of Intelligent Transportation Systems (ITS) principles.
• Proficiency in desktop hardware and software troubleshooting, system maintenance, IP-based video systems, video walls, audio distribution systems, networking fundamentals, system integration, ITS field devices, and communication protocols.
• Strong working knowledge of Microsoft Office Suite, Windows operating systems, and related business applications.
• Ability to communicate technical concepts effectively to non-technical audiences while coordinating with internal teams, stakeholders, and external partner agencies.
• Ability to participate in on-call rotations, respond to operational emergencies, work flexible schedules in support of 24/7 operations, and demonstrate a commitment to continuous learning, innovation, and professional development.
• GFT does require the successful completion of a criminal background check for all advertised positions.

Nice To Haves

• SunGuide® experience preferred.
• Demonstrated ability to lead and manage personnel in a 24/7 operational environment, develop training programs, establish performance standards, and make sound decisions during high-pressure situations.
• Advanced experience with SunGuide® software, including device management, event handling, DMS operations, reporting, and performance analysis.
• Familiarity with operator workstations, video walls, Stream Deck consoles, and public-facing data feeds such as DIVAS and FL511.
• Ability to analyze operational and system performance data, implement process improvements, support reporting automation, optimize workflows, and leverage emerging technologies including AI, scripting, and automation tools.
• Must possess or actively pursue CompTIA A+, CompTIA Network+, and a current Microsoft certification or other networking certification relevant to the ITS environment.

Responsibilities

• Monitor roadway conditions, incidents, congestion, and alerts from SunGuide®, WAZE, FHP CAD, RWIS, 511, and CCTV.
• Manage events and field devices using SunGuide® (CCTV, VDS, DMS).
• Dispatch Road Rangers and log activities accurately.
• Identify and report equipment issues affecting control room or field systems.
• Coordinate with RTMC staff and external agencies including FHP, police, fire, and EMS.
• Support required monthly reporting, incident documentation, and system QA/QC.
• Assist with SunGuide® configuration updates and produce weekly operational reports.
• Prepare materials for major incident reviews (RISC, MIE).
• Operate FDOT One Call (SPOC) and assist with public/partner outreach.
• Assist with training new RTMC Operators and perform Supervisor duties when assigned.
• Work overnight, weekend, and alternate shifts, as needed.

Benefits

• Comprehensive benefits package including wellness programs, parental leave, and pet insurance, in addition to medical, dental, vision, disability, and life insurance.
• Tax-deferred 401(k) savings plan.
• Competitive paid-time-off (PTO) accrual.
• Tuition reimbursement for continued education.
• Commitment to professional development, access to internal and external training programs, and support of active participation in professional organizations
• Incentive compensation for eligible positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED