Transportation Management Center (TMC) Supervisor

State of Montana • Helena, MT

10h • Onsite

About The Position

The Montana Department of Transportation is recruiting for a Transportation Management Center Supervisor. The Transportation Management Center (TMC) Supervisor is responsible for the program development, implementation, maintenance, administration, and analysis of the travel information program; including all related computer and communications systems. The TMC Supervisor is responsible for operation of the Transportation Management Center, including effective presentation of travel information for the public and MDT. This position is responsible for the program’s direction and vision which requires knowledge of the disparate systems associated with the Travel Information Program (RWIS, VMS, RRS), how they currently interact, and how technologies and customer needs are evolving and the impact of those changes on Travel Information Program systems. Develops training programs and provides technical support for the TMC, headquarters and field staff; and is responsible for research and development of related manuals, policies and procedures. The position is required to be readily available for overtime and on-call status during times of severe weather, construction and/or natural disasters. The position reports to the Travel Information Program & Emergency Manager and supervises the permanent and seasonal employees in the Transportation Management Center.

Requirements

• Bachelor’s Degree in Public Administration, Communications, Business, English, Math or a related field.
• 2 years of related experience.
• 1 year of supervisory or team lead experience.
• Advanced knowledge of the principles and practices of program administration, communications, public relations, and computers.
• Knowledge of technical writing, computer system development and maintenance processes, contract administration, governmental budgeting and accounting, adult education and training methods and techniques, project management, research and analysis methods, and public transportation, safety, and technology issues at the State and federal levels.
• Skill in the use of various office software applications (e.g., word processing, database, presentation, etc.).
• Skill in operation and development of specialized computer database systems.
• Skill in written and verbal communication.
• Skill in project management.
• Skill in identifying and assessing public information needs.
• Skill in managing multiple tasks and workflow.
• Skill in responding appropriately to trouble calls.
• Skill in systematically and methodically isolating problems, either personally correcting problems or coordinating events to correct the problem.
• Skill in communicating well with people of varied technical levels.
• Skill in working with computer systems.
• Skill in working to determine problems and solutions for computer system issues.
• Skill in explaining complicated data to individuals of varied technical levels.
• A resume detailing qualifications and work history.
• A cover letter of no more than two pages addressing qualifications for the position.
• Online application and all required materials submitted before midnight on the closing date.
• Driver’s record will be verified.
• Compliance with Mont. Admin. R. 2.6.201, "State Vehicle Use," and MDT Policy #6.03.001, "State Vehicle Use Policy."
• Proof of eligibility to work in the United States.

Nice To Haves

• Experience working in a transportation management center.

Responsibilities

• Program development, implementation, maintenance, administration, and analysis of the travel information program, including all related computer and communications systems.
• Operation of the Transportation Management Center, including effective presentation of travel information for the public and MDT.
• Directing the program's vision, understanding the interaction of systems like RWIS, VMS, and RRS, and adapting to evolving technologies and customer needs.
• Developing training programs and providing technical support for TMC, headquarters, and field staff.
• Research and development of related manuals, policies, and procedures.
• Being readily available for overtime and on-call status during times of severe weather, construction, and/or natural disasters.
• Supervising permanent and seasonal employees in the Transportation Management Center.

Benefits

• Culture of public service and a commitment to work/life balance
• Health, Dental, and Vision Insurance
• Access to Montana Health Centers, low-cost clinics for state employees and their families
• State Retirement plan and additional savings opportunities (deferred compensation)
• Paid vacation, sick leave, and holidays
• Overtime compensation or compensatory time for all time in a pay status over 40 hours in a workweek
• Eligibility for Public Service Student Loan Forgiveness
• Benefits apply on first day of employment
• Relocation assistance may be offered to the successful candidate at the time of offer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level