Transportation Management Center (TMC) Operations Manager

WSP•Brentwood, NY

2h•Onsite

About The Position

This position will be based out of Hauppauge, NY. These opportunities actively engage you in projects with our Mobility Operations Team and be a part of a growing organization that meets our client’s objectives and solves their challenges. This is a professional level position involving a variety of operational and management level duties. Responsibility for the daily operation of the INFORM control center falls in this category. Work is performed under minimal supervision and direction of the NYSDOT PM.

Requirements

Bachelor’s degree in a relevant field (5 years of qualifying experience may be substituted in place of a Bachelors’ degree)
Minimum 5 years of experience in managing a TMC type facility that operates a minimum of 50 instrumental lane miles.
10+ years of overall experience
Scheduling, administration, performance evaluation, hiring, employee relations, problem solving and leadership
Supervision of a minimum of 15 employees
Computer/Software – including MS Office applications, spreadsheets and databases
Personnel management
Public, internal and external relations (works well with internal, external and partner groups and individuals)
Mentor and training new staff, and able to respond to problem situations 24/7/365

Responsibilities

Performance of all INFORM traffic management functions is inherent to this position.
Oversight of training and management of approximately 25-30 employees including operators, H.E.L.P. dispatchers and inspectors.
Coordination of all activities on all shifts.
Serving as primary interface with NYSDOT and maintenance contractors for all operational outages and failures.
Coordinating the deployment of all portable variable message signs and developing message content.
Primary Tasks: Operations Management and Administration
Training and Updating of Standard Operating Procedures (SOPs)
System Operations Leads/Shift Oversight
Systems Operations
Critical Transportation Incident Support Services
Transition
Keeps the NYSDOT Project Manager informed, on a daily basis, of all matters affecting the operations of the INFORM control center
On call 24/7/365 for emergency and/or operational problems
Attend meetings with the NYSDOT PM for purposes of relaying information
Create and distribute weekly and monthly reports as needed
Support special requests by the NYSDOT PM for gathering data and/or generating reports
Ensure all training materials are maintained and accessible to the System Operators
Coordinate daily schedules of the System Operators and ensures coverage is complete on every shift
Ensure all personnel are informed of special events affecting the INFORM system (e.g., special signing or roadwork)
Monitor and audit operator functions for accuracy and professionalism
Maintain all traffic signal and system maintenance files, coordinate all requests and or repairs of program “bugs” with the appropriate personnel
Draft memos, bulletins, requisitions, reports and other similar materials using general company guidelines
Monitor all On-The-Job Training (OJT)
Coordinate daily work with maintenance contractor, logs and administers Work Orders (WO) and payment requests

Benefits

coverage related to medical
dental
vision
disability
life
retirement savings
paid sick leave
paid vacation (or other personal time)
paid parental leave
paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings