Transportation Management Account Manager

NFI Industries•Camden, NJ

26d•Onsite

About The Position

The Transportation Management Account Manager is responsible for the operational execution for one or many pieces of business while working at a customer headquarters, warehouse, or site-specific location. This position includes the management of people, process, organic growth, and customer satisfaction.

Requirements

BA or BS degree required
Ability to facilitate responsibility and manage expectations
3-5 years transportation-related industry experience with demonstrated acumen
Excellent verbal and written communication skills
Strong problem-solving skills and ability to make decisions
Strong attention to detail with excellent follow-up skills
High level of business acumen and leadership qualities
Professional aptitude, presentation and demeanor
Ability to meet/exceed time-sensitive deadlines
Ability to multitask
Ability to work collaboratively as part of a team
Ability to professionally interact with all levels of internal/external management
Availability to work flexible hours and travel based upon NFI and external client needs
Proficient with MS Applications (Word, Excel, PowerPoint)
Individual commitment to strengthen existing skill set and also acquiring new skills as required by client or department demands
In-depth knowledge of TMS programs used for brokerage services
Individual commitment towards sharpening existing or acquiring new skills as required by demands of the business or customers

Responsibilities

Daily operational point-of-contact for client
Provides guidance and training to Transportation Management operations and customer on program systems and processes
Initiate continuous improvement strategies that improve internal and external operations
Correspond with NFI team in Camden, NJ and work collectively to manage client expectations and the holistic transportation management program
Create custom operational procedures for individual customers that include the management of daily shipment activity, route guides, exception management and resolution processes, appointment scheduling, tracking initiatives, carrier procurement, spot market management, and shipment optimization
Consult and offer best practices through extensive knowledge of the supply chain market and your customer’s network
Identify opportunities to connect customers to other NFI divisions to improve their network and drive revenue to the broader organization
Conduct quarterly business reviews (QBR) with your customer through several presentation methodologies
Collaborate with Transportation Management Director of Operations to create and manage internal/external standard operating procedure (SOP) documentation
Identifies opportunities for continuous process improvement that provides additional value to internal/external clients
Recognize opportunities and work to organically grow existing business
Must gain familiarity with NFI departments such as Carrier Relations, Freight Audit/Payment, and Invoicing