Account Manager - Transportation Graphics

Vomela

7h•$55,000 - $75,000•Remote

About The Position

At Vomela our greatest asset is our people. As a full-service visual communications company, we are looking for creative and intellectual thinkers that work with our customers to create compelling brand solutions and foster meaningful connections. And while you're focused on creating big things for global and local brands, we will help you build a career you can be passionate about. Apply now to find your place at Vomela.

Requirements

Bachelor's degree in Business, Marketing, or Communications; or equivalent
3+ years of experience in customer success, account management, or client relations, ideally in the printing or manufacturing industry
Strong understanding of large-format printing, custom graphics, and production workflows (a plus)
Exceptional communication, interpersonal, and problem-solving skills
Ability to build trust, drive engagement, and manage multiple accounts effectively
Proficiency in CRM platforms (e.g. SFDC, Hubspot) and customer success management tools
Passion for customer satisfaction, with a proactive and solutions-oriented approach

Nice To Haves

Strong understanding of large-format printing, custom graphics, and production workflows

Responsibilities

Serve as the primary point of contact for medium and small-value accounts, ensuring they receive personalized attention and support.
Proactively engage with clients to ensure successful adoption and utilization of Vomela’s solutions.
Own customer lifecycle management, providing strategic guidance along the way.
Monitor customer health indicators, flagging potential risks and implementing retention strategies.
Manage relationships with key stakeholders to understand their goals, challenges, and preferences.
Continuously analyze accounts for new business opportunities, leveraging industry insights and customer feedback.
Identify potential referrals and partnerships to acquire new customers, growing your portfolio, and/or expand within existing accounts.
Work alongside sales reps across end-markets to develop strategic growth plans for key clients.
Conduct regular check-ins and performance reviews to ensure customers are maximizing the value of our printing solutions.
Provide training, troubleshooting, and education on Vomela’s products and services.
Identify opportunities for upselling and cross-selling to enhance customer engagement and revenue.
Act as a customer advocate, ensuring their feedback and needs are effectively communicated to internal teams, including operations.
Work closely with sales, marketing, and operation teams to align on client strategies and timelines, and to deliver seamless experiences.
Assist in developing targeted engagement initiatives, including educational content, workshops, and webinars.
Track, measure, and report on customer success metrics, identifying areas for improvement.
Contribute to the refinement of customer success processes and best practices.