Transportation Dispatcher

UFP Industries•Coatesville, PA

About The Position

The Dispatcher is responsible for coordinating and managing the efficient movement of equipment, and/or shipments. This role serves as a central communication hub, ensuring timely scheduling, real-time issue resolution, and effective communication between drivers, partner carriers, operations teams, and customers.

Requirements

High school diploma
Minimum 2 to 4 years of experience in the field or related area
Working knowledge of standard DOT concepts, regulations, practices and procedures.
Working knowledge of Excel, Word, and Outlook.

Nice To Haves

5 years preferred.
Basic knowledge on lumber math, lumber grades and species.
Preferred understanding on company policies, practices and procedures.

Responsibilities

Coordinates and schedules all loads and coordinates with sales and production.
Coordinates proper loading and shipping order with Shipping and Receiving personnel.
Manages loads to be shipped with partner carriers
Determines mode of transportation and selects appropriate carrier.
Negotiate rates and contracts for transportation services.
Coordinates routing of orders, and dispatches carrier with orders and appropriate delivery instructions consistent with customer receiving times.
Verify delivery appointments and loading times for each carrier.
Answers questions and resolves supplier and customer problems regarding transportation issues.
Documents any shortage on orders, investigates reasons for occurrence and informs carrier of shortage to get compensation or to resolve issue with customer with assistance of sales.
Responsible for managing and filing all transportation-related accident claims with carrier partners.
Takes and acts upon all calls for tracing and/or expediting orders, working with the appropriate team members.
Prepares various reports and correspondence as required.
Validates quantities on bill of ladings with load sheets
Confirms readiness of all loads & builds into template to load to Transportation Management System (TMS)
Performs other duties as required