Transportation Dispatcher

gategroup•Newark, NJ

2d•Onsite

About The Position

We’re looking for motivated, engaged people to help make everyone’s journeys better. This position is responsible for serving as the primary administrative support for our major client's operations. The pay rate is $28 per hour. The job location is 236 Vanderpool St, Newark, NJ 07114. This is a full-time, non-exempt position with no travel required. The role involves internal relationships with unit employees and external relationships with customers. The work environment is a warehouse, and the position may require rotation between day and night shifts. The direct line manager is the Mgr, Transportation or General Manager. The estimated total size of the team is 2. Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

Requirements

H.S. diploma required
2+ years of general work experience in an office or warehouse facility
1 year of experience directing the work of others
Able to drive on the ramp (must be 21+ driver’s license)
Able to multi-task in a hectic environment
Detail oriented
Able to keep calm in high pressure environment
Able to work with a minimum of supervision/off-site environment
Able to make independent decisions
Able to compile data from multiple sources with a high degree of accuracy
Able to communicate status changes to all parties in a timely manner
Driven to document and improve processes
Must have valid driver’s license
Able to develop rapport with major client

Nice To Haves

Associate’s degree preferred
1-2 years of shipping/receiving experience preferred

Responsibilities

Analyze data from custom computer screens and prepare driver run sheets for each flight
Assign Drivers to gates and flights
Serve as the quality assurance specialist, ensuring that contents of coolers and or meals meet customer specifications
Monitor driver’s kitchen departure time
Track all flight, gate, meal order and other changes in flights
Serve as back up supervisor when that individual is on the ramp by relaying changes in flights to drivers on the ramp, directing work flow and resolving customer problems
Check that drivers have completed their run sheets accurately and that all times, aircraft changes, service levels and quantities meet customer specifications
Answer and log customer calls, concerns and complaints and make recommendations to resolve on-going issues