Transportation Desk Coord -DU

Carey International•Grapevine, TX

8d•$0 - $16•Onsite

About The Position

At the direction of the Transportation Desk Supervisor (DU), this role is responsible for handling the transportation desk at the customer site location. This includes coordinating ground transportation to accommodate customer needs in an efficient, organized, and professional manner. The position assists with the arrival and departure processes of DU guests, ensures guests’ questions are answered professionally and courteously, and that the company is always prepared to accommodate the guests’ needs. The role involves interacting with customer representatives efficiently, accurately, and diplomatically on a daily basis.

Requirements

High School diploma or GED required.
Minimum 6 months customer service experience.
Proficient in the use of Microsoft Office (Word and Excel).
Able take direction in an efficient and capable manner, and give direction in a courteous and efficient manner, as necessary.
Organized – able to prioritize and manage time to ensure duties are completed.
Able to analyze problem situations and develop efficient solutions in a timely manner.
Excellent customer service skills.
Good verbal and written communication skills.
Presents a neat and well-groomed professional appearance and demeanor at all times.
Friendly and helpful personality.
Customer-focused approach to work responsibilities.
Self-motivated.
Able to anticipate problems and devise actions to avoid service failures.
Able to work well with others and report problems or potential problems promptly to management.
Able to handle multi-tasking responsibilities efficiently.
Able to thrive in a fast-paced environment.
People person, pro-active (initiative and enthusiasm), goal driven, and able to function as a team player.
Ability to effectively communicate with staff, vendors, and clients.
Ethical.
Reliable and dependable.

Nice To Haves

At least 1 year of college or equivalent job experience preferred.
Experience in Event Management helpful.

Responsibilities

Coordinates ground transportation at customer site location, and other sites as may be necessary.
Creates a daily manifest for the day’s events first thing every morning, using an Excel spreadsheet format.
Responsible for answering requests from guests submitted by Email to the DU Reservations Box or to the DU Front Desk.
Oversees and coordinates all ground transportation requirements so as to efficiently meet customer needs.
Responsible to answer the phone at the Transportation Desk in a courteous and prompt manner, taking reservations from guests and planners, and entering reservation details accurately in the company’s CES reservations system.
Responsible for effective communication with chauffeurs, greeters and other company staff, to ensure assignments are understood and accomplished as required.
Discerns the need for an adequate number of stand-by vehicles, and promptly communicates last-minute requests to Dispatch. Maintains a manual log of last-minute requests and turns the log in to management on a daily basis.
Communications with Dispatch when additional equipment is needed (e.g., during rush times).
Communicates concerns and potential issues to Transportation Desk Supervisor or Transportation Manager.
Assists with guests’ arrival and departure process on the front drive, as necessary.
Ensures all Carey service standards are met or exceeded, and documents any service issues with Service Advisories.
Resolves urgent service issues using sound problem solving, tact and diplomacy.
Maintains full and complete knowledge of customer requirements, layout and logistics of site location.
Other duties as assigned.