Transportation Customer Support and Collaboration Coordinator

Novolex • Lake Forest, IL

1d

About The Position

The Transportation Customer Support and Collaboration Coordinator is a key part of the Novolex Supply Chain organization. In this role you will manage the transportation execution and service components across our vast network of shipping locations. This will require an individual who is a self-starter, thrives in a fast-paced environment and has a “business owner” mentality. This is an opportunity to get in on the ground floor of our Transportation Center of Excellence! Come join a dynamic team and set the bar for excellence!

Requirements

• High school diploma or equivalent and 3+ years of logistics/customer service experience
• Knowledge of the transportation industry
• Ability to multi-task and operate in a fast-paced environment
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Effective communication skills, both verbal and written
• Ability to work comfortably in a collaborative team environment
• A “can do” attitude and the drive to back it up

Nice To Haves

• BA/BS in Logistics or Business
• Knowledge of SAP
• Experience with Transportation Management System applications (BlueYonder preferred)
• Experience with transportation visibility software (FourKites preferred)
• Previous experience with Tableau

Responsibilities

• Own communication to Customer Service and Commercial teams for strategic accounts.
• Answer and research service inquiries as needed.
• Proactively identify service opportunities, working with Transportation COE and other Supply Chain pillars to develop and drive improvement.
• Responsible for gathering and inputting reason codes to ensure OTIF data integrity.
• Support customer centric OTIF programs and initiatives to drive overall service for the organization.
• Provide proactive communication on service failures and field requests for status updates on critical shipments.
• Attend and/or lead daily, monthly, weekly risk calls to drive service and align with key stakeholders.
• Support BCP for transportation by tracking, reporting and communicating impact to BCP team.
• Help define and execute customer-level triage strategy, delivering service level improvements.
• Collaborate with Carrier Management team to ensure carrier base performs at satisfactory service levels, accommodating customer requirements accordingly.
• Cross-train and provide coverage for other roles within the Transportation COE (Customer Support and Collaboration, Triage & Visibility, Order Fulfillment & Execution).

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Variety of other well-being resources focused on mental, physical and financial health
• Focused Giving Program (supports organizations whose missions promote sustainability initiatives or address food and hunger needs)
• Training and development programs
• Skills development
• Advanced education programs
• Company and industry training curricula
• Support for formal education through the Tuition Reimbursement Program (Non-Union)
• Learning Management System

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED