Transportation Coordinator

Beacon Mobility • Brattleboro, VT

12d • Onsite

About The Position

Transportation Coordinators at F.M. Kuzmeskus Inc. (TravelKuz) are responsible for communicating route information to drivers and ensuring they have the necessary resources for their tours of duty. Key duties include logging calls, providing information by liaising with relevant departments, and supervising field units' routes to prioritize and organize schedules. The role involves supervising and advising 30-60 drivers and monitors, developing and implementing efficient routes across multiple regions based on client needs, and assigning drivers with good judgment regarding their skills and performance. The coordinator must accurately and pleasantly receive, record, retrieve, and deliver messages, routinely solve operational problems while maintaining professional relationships with guardians, clients, program staff, customer staff, and all Company employees. Responsibilities also include maintaining and reinforcing compliance with Company policies through dispatch and direct observation, developing driver skills through discussion and example, promoting good performance through positive support, and recommending reassignment or discipline for non-compliance. Spending time driving to understand routes, clients, drivers, and programs is essential, as is observing and supervising drivers in action and providing emergency backup. Building positive relationships with supervisees and understanding their challenges, as well as maintaining professional rapport with customers (programs, guardians, special needs clients, and customer contacts from contracting organizations), are crucial. Detailed and organized record-keeping for monthly billing is also required.

Requirements

• Prior supervising experience.
• Self-motivated, show initiative, and have a strong work ethic.
• Excellent customer service skills.
• Detail-oriented, and like solving problems.
• Learn the programs, clients, and employees sufficiently to determine appropriate assignments.
• Enjoy working with children.
• Exhibit good technology skills; experience with Microsoft Office suite (Excel, Word, SharePoint, Outlook), Google Chrome, Android tablets, etc.
• Must maintain a safe driving record and driver’s license.
• Respond to coverage needs.
• Able to work comfortably in a small and busy office environment.
• Able to sit, stand, stretch, reach, lift and walk during an 8-hour shift.
• Flexible and adaptable with ever-changing assignments.
• Flexible schedule including early morning shifts.

Responsibilities

• Supervise and advise 30-60 drivers and monitors.
• Develop and implement efficient routes across several regions with regard to individual client needs.
• Assign driver assignments that reflect knowledge and good judgment regarding employee skills and performance.
• Receive, record, retrieve and deliver messages accurately, clearly and pleasantly.
• Routinely solve operational problems, while maintaining cordial, professional relations with guardians, clients, program staff, customer staff, and all Company employees.
• Maintain and reinforce compliance with Company policies through dispatch and direct observation.
• Develop driver skills through discussion and example.
• Promote good performance through your positive support and recommend reassignment or appropriate discipline for non-compliance with Company rules or standards.
• Spend sufficient time behind the wheel to know the routes, the clients, the drivers, and the programs and facilities.
• Observe and supervise drivers in action, provide emergency back-up for absent drivers.
• Build and maintain a positive relationship with those you supervise; understand and address the challenges they face.
• Develop and maintain a professional rapport with all of our customers which includes but not limited to; programs, guardians, special needs clients of all ages and customer contacts from the organizations with whom we contract.
• Maintain detailed and organized records to accurately perform monthly billing count.

Benefits

• Equal opportunity employer that is committed to diversity and inclusion in the workplace.
• Prohibits discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
• Hiring decisions based solely on qualifications, merit, and business needs at the time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed