Transportation Coordinator - Resort

Bass Pro Shops•Ridgedale, MO

6d•Onsite

About The Position

The Transportation Coordinator is responsible for coordinating all transportation activities within the department and ensuring that guests have a seamless and enjoyable experience for the duration of their stay. This role involves overseeing daily operations, communicating with various teams, and maintaining accurate records to ensure efficient and satisfactory transportation services.

Requirements

High School Diploma or Equivalent
1-2 years in transportation coordination or dispatch
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology.
Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.

Nice To Haves

Up to 25% local travel

Responsibilities

Coordinates transportation services for guests and employees, ensuring timely and efficient transportation to and from various locations.
Oversees the scheduling of transportation services, ensuring that vehicles and drivers are properly assigned and available as needed.
Communicates proactively and works with onsite teams at any Big Cedar property to resolve concerns, keep consistent information, and maintain up-to-date collaboration strategies.
Monitors transportation operations and addresses any issues or challenges that may arise, ensuring customer satisfaction.
Maintains accurate records and documentation related to transportation activities, including daily logs and trip reports.
Collaborates with other departments, such as front desk and housekeeping, to ensure smooth coordination of transportation services throughout the property.
Performs tasks and duties under general supervision, using established procedures and innovation.
Chooses from limited alternatives to resolve problems.
Makes recommendations to work procedures, policies, and practices.