Transportation Communication Specialist, LifeFlight - Variable Shifts

Vanderbilt University Medical Center•Nashville, TN

6d•Onsite

About The Position

Vanderbilt University Medical Center (VUMC) is seeking a Transportation Communication Specialist for LifeFlight. This role involves performing flight coordination, ground and event communications coordination, providing information and emergency notifications to customers, and working with advanced communications systems. The specialist will practice continuous professional development, excellent customer service, and proactive operational support of the department. The position is located in the Transport Communication Center (TCC).

Requirements

LIC-Emergency Medical Technicians Basic - Licensure-Others
Relevant Work Experience
High School Diploma or GED
Listening (Intermediate): Demonstrates a high level of interest during all forms of communication, including conversations, seminars, and presentations. Regularly follows the proven listening scenario to "hear, understand, interpret, and respond." Is sensitive to the feelings, body language, voice inflection, disposition, and behavior of speakers. Assures that speakers understand that their messages have been received. Excellent at paraphrasing what others have said for purposes of clarification and support. Asks open-ended clarifying questions, avoiding those where answers are yes or no. Does not jump in and out of meetings to attend to other tasks, reschedules meetings and conversations if undivided attention cannot be guaranteed.
Decision Making (Novice): Demonstrates the ability to make multiple decisions simultaneously which impact areas of direct responsibility. Takes ultimate responsibility for the problem [owns the problem] and the decisions. Able to make decisions effectively and accurately in an environment which may be fast-paced or changing. Considers a wide range of alternatives, including those which may fall outside of the scope of the task at hand, before making a decision.
Change Management (Novice): Establishes a structured methodology for responding to changes in the environment or establishing coping mechanisms for responding to changes in the workplace. Makes sound recommendations in problem resolutions. Assists in testing and quality assuring solutions.
Emergency Management (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate emergency management in practical applications of moderate difficulty.
Core Accountabilities: Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance.
Core Accountabilities: Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems.
Core Accountabilities: Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job.
Core Accountabilities: Team Interaction: Provides guidance to entry level co-workers.
Core Capabilities: Supporting Colleagues: Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.
Core Capabilities: Delivering Excellent Services: Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.
Core Capabilities: Ensuring High Quality: Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
Core Capabilities: Managing Resources Effectively: Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.
Core Capabilities: Fostering Innovation: Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Nice To Haves

Experience Level : Less than 1 year

Responsibilities

Performs and documents safe, efficient and accurate flight coordination.
Understands the operations and applications of all communication equipment.
Communicates information and emergency notification to customers in an efficient, concise and courteous manner.
The responsibilities listed are a general overview of the position and additional duties may be assigned.