Transportation Communication Specialist-3

Vanderbilt University Medical Center•Nashville, TN

6d•Onsite

About The Position

The Transportation Communications Specialist (TCS) at the LifeFlight Transport Coordination Center (TCC) coordinates ground transportation for patients to and from various Vanderbilt Health facilities in the Nashville area. This role involves operating advanced communication systems, providing clear information, handling high-volume phone systems, and maintaining composure in high-pressure situations. The TCS will utilize knowledge of medical terminology and local geography to support transport operations and engage in continuous professional development.

Requirements

LIC-Emergency Medical Technicians Basic - Licensure-Others
Relevant Work Experience
Less than 1 year of experience
High School Diploma or GED

Nice To Haves

Listening (Intermediate)
Decision Making (Novice)
Change Management (Novice)
Emergency Management (Novice)

Responsibilities

Coordinate and document safe, efficient, and accurate ground transportation for patients.
Operate and maintain proficiency with advanced communication systems and equipment.
Provide clear, concise, and courteous information and emergency notifications to internal and external stakeholders.
Manage high-volume phone systems to ensure prompt and professional call handling.
Maintain composure and decision-making clarity in high-pressure and time-sensitive situations.
Apply in-depth knowledge of medical terminology and local geography to support transport operations.
Engage in continuous professional development to enhance skills and departmental support.
Perform additional duties as assigned to support the TCC’s mission.