Transportation Communication Specialist-3

Vanderbilt University Medical Center•Nashville, TN

5d•Onsite

About The Position

The Transportation Communications Specialist (TCS) at the LifeFlight Transport Coordination Center (TCC) coordinates ground transportation for patients to and from Vanderbilt University Medical Center, Monroe Carell Jr. Children's Hospital at Vanderbilt, Vanderbilt Psychiatric Hospital, Vanderbilt Wilson County Hospital, Vanderbilt Bedford Hospital, Vanderbilt Tullahoma-Harton Hospital, Tennova Healthcare – Clarksville, Vanderbilt Health One Hundred Oaks clinics, and various Vanderbilt Health freestanding clinics and surgery centers in the Nashville area. This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth. Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.

Requirements

LIC-Emergency Medical Technicians Basic - Licensure-Others
Relevant Work Experience
Less than 1 year
High School Diploma or GED

Nice To Haves

Listening (Intermediate)
Decision Making (Novice)
Change Management (Novice)
Emergency Management (Novice)
Provides guidance to entry level co-workers.
Develops Self and Others: Continuously improves own skills by identifying development opportunities.
Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.
Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.
Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.
Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner.
Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.
Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.
Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.
Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.
Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Responsibilities

Coordinate and document safe, efficient, and accurate ground transportation for patients.
Operate and maintain proficiency with advanced communication systems and equipment.
Provide clear, concise, and courteous information and emergency notifications to internal and external stakeholders.
Manage high-volume phone systems to ensure prompt and professional call handling.
Maintain composure and decision-making clarity in high-pressure and time-sensitive situations.
Apply in-depth knowledge of medical terminology and local geography to support transport operations.
Engage in continuous professional development to enhance skills and departmental support.
Perform additional duties as assigned to support the TCC’s mission.