Transportation Clerk

Cabarrus County•Cabarrus County, NC

About The Position

Performs responsible administrative support work providing assistance to the public and operating the Demand Response Center. Work is performed under regular supervision. The position schedules transportation services for public service organizations and the general public, handles reservations and customer-service issues, coordinates with transportation vendors, and maintains transportation records and databases. It also performs routine office, billing, and accounting support tasks and provides information and assistance to the public. The hiring range is $34,070.40–$40,705.60, and the position is classified at pay grade 10. New employees are customarily placed from entry level through the 35th percentile. Applications are reviewed as they are received, and recruitment may close after the first review or when enough qualified applications have been received.

Requirements

High school graduation and some office experience; an equivalent combination of education and experience may be considered.
General knowledge of standard office and receptionist procedures and switchboard operation.
General knowledge of County functions and activities and the assigned area.
Ability to speak clearly and understand and follow written and oral directions.
Ability to operate standard office equipment, computers, and applicable software.
Ability to establish and maintain effective working relationships with associates and the general public.
Ability to attend work regularly.

Nice To Haves

Experience in transportation and/or public health is desirable.

Responsibilities

Answer multi-line telephone calls and provide routine information and office assistance.
Schedule transportation services for public service organizations and the general public.
Make transportation reservations and maintain the client database in RouteMatch software.
Handle service cancellations and problems reported by customers or vendor companies.
Communicate with the public and service organizations and coordinate transportation with vendors inside and outside Cabarrus County.
Validate transportation driver sheets and ensure records are correct for billing; audit Medicaid slips and RGP tickets.
Maintain the integrity of the Transportation Database.
Relay messages, transfer calls to and from night service, and retrieve messages from that service.
Type correspondence, memos, reports, and other documents; print and file departmental records and reports.
Process incoming and outgoing mail.
Prepare billing invoices for departmental services and support accounts payable and receivable.
Prepare and audit vendor invoices and prepare County reimbursement reports for accounting.
Provide general information about County transportation and assist or direct walk-in visitors to the appropriate office.
Perform related tasks as required.