Remote Transportation Care Coordinator

ACC PREMIERE•, PA

3d•Remote

About The Position

ACC Premiere is seeking a dedicated Remote Transportation Care Coordinator to join their team. This role focuses on providing exceptional customer service to consumers of well-known brands through various communication channels. The company emphasizes a promote-from-within culture, communication, and an employee-centric work environment. They offer paid training and provide necessary equipment. This position is ideal for individuals with experience in healthcare scheduling, customer service, and/or call centers. The role involves handling a high volume of inbound and outbound calls to schedule non-emergency medical transportation, ensuring members can access essential healthcare appointments with ease. The company utilizes technology and automation to streamline the transportation experience, making it more reliable and stress-free.

Requirements

Excellent written and verbal communication skills; both internally and externally, ensuring clarity and courtesy in every interaction.
Adaptable and open to change; embracing new challenges and having the willingness to learn and grow with the company.
Professionalism in all aspects of work; including how we present ourselves, maintaining a positive attitude, and demonstrating respect towards colleagues and clients.
Accountability to take ownership of tasks and responsibilities; including meeting deadlines, delivering quality work, adhering to schedules, and being proactive in addressing any issues that may arise.
Dedicated home office workspace, ideally a separate room with its own door.
Sufficient space to properly set up the workstation.
Ability to hardwire internet with a direct connection from the router to the laptop, along with a stable and reliable high-speed internet connection.
Three available power connections — either three outlets or a power strip.
Maintain the same level of availability, professionalism, and focus as expected in an on-site work environment.
Have appropriate caregiving arrangements during scheduled work hours.
No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or interruptions from household members) to ensure a quiet, distraction-free environment.
Ability to adhere to a 40-hour workweek without leaving the home office for personal reasons outside of scheduled lunch or break times.
Ability to participate in video or phone meetings and remain reachable during scheduled work hours.
100% attendance is required during the training period.

Nice To Haves

Healthcare scheduling experience
Customer service experience
Call center experience
Minimum of 2 years’ customer service experience in a call center environment
Experience with diagnosing and troubleshooting technology

Responsibilities

Handle high volumes of inbound and outbound phone calls from members and facilities to assist with scheduling non-emergency medical transportation needs.
Deliver exceptional customer service while handling escalated or complex member interactions.
Consult with members to understand their needs and identify the most appropriate transportation options.
Communicate clearly and professionally using strong verbal communication skills.
Adapt approach to support a wide range of member personalities, needs, and situations.
Use positive, empathetic language to represent yourself and the company in a professional manner.