Home Office - Transportation - Transportation Business Analyst

Active Day•Trevose, PA

19d

About The Position

The Business Analyst – Transportation Technology serves as Active Day’s internal subject matter expert for Route Genie, its enterprise transportation routing and management platform. The role supports system implementation, configuration, data integrity, training, reporting, user support, and continuous improvement across Active Day’s transportation network. A key near-term priority is supporting the continued enterprise rollout of Route Genie through the end of 2026. The position connects Transportation Operations, Center teams, Route Genie, IT, Finance, Data/Analytics, Fleet, Safety, and other internal stakeholders to promote consistent and effective system use. The role helps ensure Active Day’s transportation technology, data, and processes support reliable, efficient, safe, and member-centered transportation for seniors and adults with special needs. It also supports making Route Genie the organization’s primary transportation operating and performance-management platform.

Requirements

High school diploma required.
At least 3 years of experience in business analysis, systems analysis, transportation technology, logistics, operations, or a related field is strongly preferred.
Strong analytical and problem-solving skills, including the ability to learn and become proficient in complex software platforms.
Strong Microsoft Excel skills and experience analyzing data, building operational reports, and presenting findings to business leaders.
Strong written and verbal communication skills, including the ability to train users with varying levels of technical experience.
Strong organizational and project-management capabilities, including the ability to manage multiple implementations and priorities across a geographically dispersed organization.
Strong attention to detail, commitment to data accuracy, and ability to translate business and operational needs into system requirements.
Comply with company policies and procedures and applicable safety, privacy, and regulatory standards.

Nice To Haves

Bachelor’s degree in Business, Information Systems, Analytics, Supply Chain, Transportation, Operations, or a related field; equivalent relevant experience will also be considered.
Experience with transportation management systems, routing, dispatch, scheduling platforms, Route Genie, or multi-site system implementations.
Experience in NEMT, Adult Day Services, healthcare transportation, paratransit, or Medicaid transportation.
Experience with Power BI, SQL, APIs, system integrations, or route optimization.

Responsibilities

Serve as Active Day’s primary internal subject matter expert and first point of contact for Route Genie questions, troubleshooting, configuration needs, and operational support.
Maintain detailed knowledge of Route Genie configuration and administration, including member and facility data, vehicles, drivers, scheduling, routing, dispatch, driver applications, and reporting.
Support the continued enterprise rollout of Route Genie by developing implementation plans, readiness assessments, data requirements, testing plans, training schedules, go-live checklists, and post-implementation support.
Coordinate implementation and adoption with Center Directors, Transportation Coordinators, Dispatchers, Drivers, NEMT Operations, IT, and Transportation leadership.
Develop and deliver standardized, role-based Route Genie training for users, and maintain quick reference guides, SOPs, training manuals, onboarding materials, and recurring retraining.
Establish enterprise data standards and monitor the accuracy and completeness of driver, vehicle, member, route, trip, and facility data.
Conduct routine data audits, resolve data quality issues with operating teams, and define ownership for ongoing data maintenance.
Develop recurring operational and management reports using Route Genie data, including scorecards and dashboards for transportation performance, productivity, utilization, ride time, mileage, overtime, cost, revenue and margin where applicable, and system adoption.
Translate reporting and analytics findings into clear actions for leadership.
Analyze route design, capacity, mileage, driver and vehicle utilization, member ride time, and operating patterns; partner with local teams to improve efficiency and capacity planning while maintaining safety, service quality, and member experience.
Monitor Route Genie utilization across Active Day locations, identify inconsistent or incomplete usage, and develop adoption and compliance reporting.
Conduct periodic system and process audits, recommend retraining or corrective action, and help establish minimum enterprise standards for Route Genie use.
Act as the primary operational liaison between Active Day and Route Genie; document defects, enhancement requests, workflow challenges, and business requirements, track issues through resolution, and participate in vendor meetings, upgrades, product demonstrations, and testing.
Partner with Transportation, Operations, Finance, IT, Data/Analytics, Safety, Fleet, and Human Resources.
Perform other duties as assigned and comply with company policies, procedures, and applicable safety, privacy, and regulatory standards.
Support the broader goal of making Route Genie Active Day’s primary transportation operating and performance-management platform.