Transportation Broker

Allen Lund Company, Inc. • Charlotte, NC

2d

About The Position

Allen Lund Company is seeking Transportation Brokers to help manage incoming and outgoing shipping logistics for cargo transportation carriers and shipping companies. The role involves acquiring and developing customer relationships, growing carrier capacity, pricing and negotiating freight rates, managing loads in transit, handling customer inquiries and issues, booking freight, and preparing freight-bill documentation. Transportation Brokers are expected to provide exceptional customer service and uphold the company’s principles of Customer, Company, and Office. The company describes its environment as fast-paced, challenging, and team-oriented, with opportunities for personal and professional growth.

Requirements

• At least 3 years of experience in freight brokerage or customer service.
• Self-motivated, enthusiastic team player who can excel in a fast-paced environment.
• Strong customer-service orientation and excellent work ethic.
• Effective negotiation and problem-solving skills, including the ability to handle conflict.
• Excellent time-management skills and ability to multitask.
• Highly organized and detail-oriented.
• Ability to process information quickly, make decisions, and work well under pressure in a fast-paced environment.
• Excellent and effective communication skills.

Nice To Haves

• College degree is highly desired, or equivalent experience.

Responsibilities

• Contact new customers and acquire accounts.
• Develop and increase profitable volume with existing and newly acquired shippers, and build relationships with developing accounts.
• Understand customers’ businesses to qualify their needs and identify and solve problems.
• Deliver exceptional customer service and handle customer-related issues and inquiries.
• Contact carriers and build relationships to increase capacity for specific projects and lanes.
• Stay informed about market freight rates to determine fair rates for trucks and shippers.
• Offer rates established by Senior Transportation Brokers and management, and negotiate as market demands.
• Recommend customer solutions to Senior Transportation Brokers and/or management.
• Perform daily check calls on loads in transit.
• Originate necessary freight-bill documentation.
• Handle freight brokerage and book loads.
• Uphold company standards and principles of Customer, Company, and Office.

Benefits

• Competitive compensation
• 401(k) with a generous match
• Training and development
• Career growth opportunities
• Transfer opportunities
• Share in company ownership
• Employee recognition program
• Benefits and wellness offerings

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed