Transport Specialist

Mercy Ships•Lindale, TX

13d•Onsite

About The Position

The Transport Specialist is a dynamic, customer-facing role responsible for providing exceptional service to guests, staff, and volunteers at Mercy Ships International Office, including safe and reliable transportation, while maintaining a high level of professionalism, communication, and attention to detail. This is a part-time, as-needed position, with hours determined by transportation and operational needs.

Requirements

Strong customer service orientation with excellent interpersonal, listening, verbal, and written communication skills.
Knowledge of safe driving practices and defensive driving techniques.
Knowledge of applicable traffic laws, signs, regulations, and vehicle operation requirements.
Knowledge of local and regional roadways, routes, and navigation tools, including travel to and from DFW, DAL, SHV, TYR and GGG airports.
Proficiency in Microsoft Office; Word, Excel and Teams
Must possess a smartphone capable of supporting organizational communication applications, including Microsoft Teams and WhatsApp.
Demonstrated ability to safely operate a variety of passenger vehicles, including sedans, SUVs, trucks, and vans.
Excellent time management and problem solving skills.
Ability to exercise sound judgment and make safety-focused decisions.
Ability to stay calm and courteous while under pressure or in high stress situations
Ability to sit for extended periods of time.
Ability to independently lift and carry up to 50lbs.
Ability to work a flexible schedule, including early mornings, evenings, late nights, weekends, or special events.
Must be available 21 days out of each month and mandatory availability during conference and training programs.
Supportive of Mercy Ships mission and vision and committed to its core values.
Understand and apply servant leadership, work collaboratively with integrity and demonstrate accountability
High school diploma or equivalent.
Valid Texas Driver’s License without restrictions
Clean motor vehicle record; subject to annual review and background checks
Prior experience operating passenger vehicles in a professional or organizational setting, including the use of GPS navigation and hands-free communication devices.

Responsibilities

Provide safe, reliable transportation for guests, staff, and volunteers while adhering to all traffic laws and organizational driving policies.
Perform and document pre-trip and post trip vehicle inspections.
Maintain accurate mileage, fuel, and maintenance logs.
Maintain accurate transportation records, including passenger manifests, trip schedules, and time logs.
Report vehicle issues, accidents, or safety concerns immediately.
Ensure assigned vehicles are clean, fueled, properly maintained, and ready for service.
Review transportation schedules, routes, and traffic conditions prior to departure to ensure timely arrivals.
Greet passengers in a friendly, professional manner.
Assist with luggage or personal items.
Communicate pick-up times, delays, route changes, and other transportation-related updates clearly and professionally.
Foster a welcoming experience through informative and courteous interactions that are responsive to passenger cues and preferences.
Respond calmly and professionally to passenger needs or concerns.
Assist guests with luggage and provide basic orientation, campus and lodging information as needed.
Other duties may be assigned that are not included in the information provided in this job description.