Transport Operations Manager

Adventure Medics•Bend, OR

5d•$80,000 - $90,000•Onsite

About The Position

The Transport Operations Manager will direct daily IFT operations in Oregon, including ALS, BLS, CCT, and discharge services. This role involves monitoring timekeeping, transport volume, unit utilization, and SLA compliance. The manager will coordinate with third-party dispatch and billing companies to ensure efficient operations and accurate billing. A key aspect of the role is overseeing and maintaining operational systems such as ImageTrend Elite, Kiteworks, Fleetio, and NinthBrain Suite. The position requires developing standard operating guidelines, managing equipment and inventory levels, and fostering relationships with community partners. Financial oversight includes monitoring revenue projections, collection rates, and developing financial models for various scenarios. The manager will also determine and manage optimal staffing levels and shift structures, develop job postings, conduct interviews, and make hiring recommendations. Additionally, the role involves overseeing clinical KPI tracking, performance improvement, chart completion, and ensuring compliance with EMS regulations. Monitoring and developing dashboards for key metrics, developing training materials, and coordinating ongoing clinical training are also responsibilities. The Transport Operations Manager may also be required to staff an ambulance or discharge as needed.

Requirements

3+ years of progressively responsible EMS operations or management experience
Demonstrated experience managing P&L, budgets, and financial reporting
Experience with Microsoft office 365 tools
Strong organizational, communication, and time-management skills
Ability to work well within a team and adapt to ongoing changes
Experience with EMS billing, payer mix analysis, and revenue cycle management
Proficiency with EMS technology platforms (ePCR systems, scheduling software, fleet management tools)
Strong analytical skills — ability to interpret financial data, identify trends, and make data-driven decisions
Experience developing and managing hospital transport contracts
Valid driver's license with clean driving record

Nice To Haves

Active Paramedic certification (or higher)
Bachelor's degree in Healthcare Administration, Business, or related field
Experience managing multi-state EMS operations
Familiarity with ImageTrend Elite, NinthBrain Suite, Fleetio, and/or Kiteworks
Experience responding to RFPs and developing service proposals
Knowledge of CMS ambulance billing codes and reimbursement structures

Responsibilities

Direct daily IFT operations in Oregon including ALS, BLS, CCT, and discharge services
Monitor timekeeping for accuracy and submit for payroll
Monitor daily transport volume, unit utilization, and SLA compliance
Coordinate with third-party dispatch to ensure efficient call handling and response
Oversee configuration and maintenance of operational systems including ImageTrend Elite, Kiteworks, Fleetio, and NinthBrain Suite
Develop and edit standard operating guidelines
Coordinate with supply & fleet manager to ensure maintain equipment and inventory levels
Maintain relationships with community partners
Monitor daily and monthly revenue projections, collection rates, and revenue per transport
Work with the third-party billing company (Systems Design) to ensure timely and accurate billing, and monitor collection performance and payer mix
Pull and analyze billing reports (Annual Collection Statistics, Charge Status, Level of Service Summary, Month End Summary, AR Aging)
Develop financial models for staffing scenarios, new service lines, and contract opportunities
Determine and manage optimal staffing levels and shift structures based on call volume, financial targets, and 24/7 coverage requirements
Develop job postings, conduct interviews, and make hiring recommendations
Oversee clinical KPI tracking and performance improvement
Monitor chart completion and validation rates to ensure documentation meets state/billing requirements
Ensure compliance with EMS regulations
Monitor/develop dashboards to track volume, revenue, KPI’s, QA/QI, trends, and reporting
Develop training materials, coordinate ongoing clinical training, and track education for transport staff
Staff the ambulance or discharge as needed