Transport Liaison
About The Position
The Transport Liaison acts as a primary point of communication between emergency medical services (EMS) and the hospital, facilitating smooth patient transfers, ensuring protocols are followed, timely turnaround for transport crews and building strong relationships. Responsibilities include escalating and communicating operational concerns, expedite the preparation of patient transport, and helping to improve overall emergency response efficiency. The role requires strong communication and organizational skills, ability to work independently and work effectively with multi-disciplinary teams.
Requirements
- Must have strong communication, interpersonal, and problem-solving skills, along with the ability to be organized and manage multiple priorities.
- A good understanding of emergency procedures, local regulations, and hospital protocols is necessary.
- Knowledge of HIPAA and CMS billing requirements is required.
- Have an active NYS DOH issued EMT-B certification or Paramedic license with an active AHA (or ARC) BLS certification.
- Minimum 1 year of field operations experience as an EMT or Paramedic in a commercial ambulance entity
- Ability to stand for long periods of time
- Ability to bend, kneel or crouch.
- Ability to lift without significant assistance
Responsibilities
- Serve as the main contact between EMS crews and hospital staff, ensuring seamless communication and information sharing.
- Assist with patient handoffs, help resolve issues during transfers, and act as a resource for EMS regarding hospital processes and clinical pathways.
- Help resolve operational concerns at the direction of supervisors/managers and assist with improving workflows related to patient transportation.
- Raise awareness about hospital procedures, serve as a point of contact in the hospitals for patient, staff, and EMS focused education.
- Foster collaborative partnerships with hospital leadership, healthcare providers, hospital support staff, patients and families.
Benefits
- generous benefits packages
- generous tuition assistance
- a defined benefit pension plan
- a culture that supports professional and educational growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
