Transport / IP (TRIP) NOC Technician

P W Communications Inc•Scott AFB, IL

1d•$52,000 - $56,000•Onsite

About The Position

The Transport / IP (TRIP) NOC Technician supports the Defense Information Systems Agency (DISA) and the Digital Modernization Sector’s Global Solutions Management Operations II (GSMO-II) program at Scott Air Force Base in Illinois. The role directly supports DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC), providing network operations and maintenance support for the Defense Information System Network (DISN). The technician monitors network events and element-management failures, manages incidents and faults, supports Tier 1 and Tier 2 operations, and helps restore networks and services. The position works with customers, service providers, shift leadership, and O&M leadership to troubleshoot issues, communicate status, document actions, and support service-level agreements. The role is full-time, requires work in a 24/7 operation, and is not eligible for remote work.

Requirements

U.S. citizenship.
Currently possess an active DoD Secret security clearance and be able to obtain and maintain a Top Secret security clearance.
Hold a DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) at the start date.
Ability to work in a 24/7 operation.
Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, or performance management.
Expertise in three or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, video services, Promina, Cisco, Juniper, MSPP, DWDM, or optical switching.
General understanding of transport and IP network topologies.

Nice To Haves

Tech control facility or cyber transport experience.
Circuit actions and vendor experience.
IP architecture experience.
Telco NOC or inside- or outside-plant experience.
Experience with the MS Office suite, including Outlook, Excel, Word, Access, PowerPoint, and Teams.
Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management, or change management.
Additional certifications, including CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, or SolarWinds Certified Professional Program.

Responsibilities

Create and update tickets using ITSM.
Monitor network events and element-management failures in real time, 24x7x365, using multiple monitoring tools.
Analyze alarms, correlate and filter fault information, identify fault conditions and impacts, isolate root causes, and coordinate corrective action.
Notify appropriate points of contact based on incident impact to essential or heightened-awareness networks, circuits, or locations.
Support fault isolation by diagnosing and troubleshooting according to procedures, identifying failed network elements, and performing testing, fault troubleshooting, localization, logging, and assignment.
Support all customers, including by providing global situational awareness.
Correct or replace faulty network elements, coordinate with other service providers as needed, and verify service restoration after customer-initiated tickets are resolved.
Restore networks and services to full operation; coordinate restoration with service providers; track progress against DISN and customer-negotiated SLAs; conduct rerouting and normalization after outages, degradation, or Authorized Service Interruptions; reroute routine circuits within 24 hours of notification; document reroutes in the CMDB; and update outage tickets until resolution or a documented path to resolution is identified.
Provide 24/7/365 sustainment support for outages and service degradation, including Tier 1 and Tier 2 support.
Provide timely situational awareness to leadership and impacted communities using approved communication methods.
Work with the shift lead and O&M leadership for guidance.
Escalate faults, coordinate and communicate with customers, update tickets, report status between Tier I and Tier II, and record, assess, track, and monitor incidents escalated to operational infrastructure.
Demonstrate knowledge of O&M training, standard operating procedures, and tools; provide feedback; assist in monitoring training network controllers; and communicate effectively with O&M teams and customers.
Provide technical advice and insight to peers and customers to help resolve complex issues.
Demonstrate proficiency in several DISN functions and technologies, including routers, switches, crypto devices, routing, DSN/DRSN, video services, Promina, Cisco, Juniper, MSPP, DWDM, and optical switching.