Transport Attendant

Ohio Ambulance Solutions • Euclid, OH

4d • Hybrid

About The Position

Ohio Ambulance Solutions is looking for Transport Attendants to join their Mobility Assistance Department. The role involves providing safe, compassionate, non-emergency transportation to individuals with behavioral health, developmental, cognitive, mobility, or other specialized support needs. This position requires creating a safe, respectful, and positive experience for every passenger, going beyond simple transportation.

Requirements

• Must be 18 years or older.
• Must be able to pass a drug screen and FBI/BCI background check.
• Must be compassionate, patient, professional, and dependable.
• Must be comfortable working with individuals who may have behavioral, developmental, cognitive, or emotional challenges.
• Must be able to remain calm and professional in stressful situations.
• Must be strong communicators and team players.
• Must be able to use good judgment and make sound decisions.
• Must be willing and able to complete all required training.
• Valid driver's license.
• Current CPR certification.
• Current First Aid certification.
• EVOC certification.
• Any required municipal or company certifications.
• Must be able to physically assist passengers with entering, exiting, and transferring when needed.
• Must follow HIPAA and Ohio Ambulance Solutions privacy requirements and protect passenger information at all times.

Nice To Haves

• Previous healthcare or transportation experience is not required.
• Experience in medical or wheelchair transportation, behavioral health, developmental disabilities, direct care, crisis intervention, de-escalation, or working with special needs populations is a plus.

Responsibilities

• Provide safe transportation and continuous passenger supervision.
• Assist passengers entering/exiting vehicles and perform hand-to-hand transfers when needed.
• Treat every passenger with dignity, patience, and respect.
• Monitor behavior and use approved verbal de-escalation techniques when necessary.
• Report medical, behavioral, safety, or operational concerns promptly.
• Communicate with Dispatch, managers, facilities, caregivers, and other team members.
• Complete transportation documentation and incident reports accurately.
• Keep vehicles and equipment clean, safe, fueled, and ready for service.
• Complete required training and competency programs.
• Support other Ohio Ambulance Solutions service lines as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED