Transplant Physician Liaison – Nashville, TN - 75% day travel

Vanderbilt University Medical Center•Nashville, TN

1d•Remote

About The Position

The Solid Organ Transplant Physician Liaison is a highly autonomous, relationship-driven professional who drives referral growth and strengthens partnerships across Vanderbilt Health’s liver, kidney, heart, and lung transplant service lines. The position focuses on strategic outreach, physician engagement, and program development across a defined region, in collaboration with transplant leadership, physicians, and administrators. This is a remote, field-based position requiring significant travel and considerable flexibility in scheduling and daily planning. The role promotes Vanderbilt services to clinicians, shares information about new services, builds relationships with community clinicians, gathers feedback and referral intelligence, and collaborates with leadership on outreach plans to increase referrals and surgical growth. The position also supports customer service, service recovery, and solutions that improve referral processes.

Requirements

Bachelor’s degree.
Three years of relevant work experience.
Strong attention to detail and organizational skills.
Ability to work independently and manage a flexible, self-directed schedule.
Relationship-building and stakeholder-engagement skills.
Effective presentation and communication abilities.
A data-driven mindset, including the ability to analyze referral patterns and develop growth strategies.
Proficiency in Salesforce, Tableau, PowerPoint, and Excel.
Emotional intelligence, professionalism, and situational awareness.

Nice To Haves

Transplant experience or a clinical background with exposure to relevant specialties.
Medical sales and/or physician liaison experience.

Responsibilities

Promote Vanderbilt University Medical Center services to physicians in the primary referral area.
Contact physicians to assess their needs, ensure those needs are being met, and provide feedback to Vanderbilt departments about concerns or problems.
Provide information on Vanderbilt services, foster physician-to-physician relationships, and share information about new products or services.
Manage community relationships through education, brand-image maintenance, customer service, and timely communication of opportunities.
Maintain ongoing communication with referring clinicians and office staff through routine visits, emails, and phone calls.
Collect and evaluate physician and referral information, generate reports, and assess changes in referral patterns.
Participate in developing and implementing outreach, relationship-building, and marketing plans that support Vanderbilt’s strategy.
Assist in developing educational, informational, and marketing materials.
Facilitate referrals and advocate for initiatives that improve referral processes.
Perform service recovery and follow-up based on customer feedback.