Transplant Care Facilitator

Intrastaff•Baltimore, MD

12d•Onsite

About The Position

Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research.

Requirements

Two years college or business school, or 4 years of equivalent experience.
3 years of experience in health care administration, office experience, or customer service experience.
Ablility to obtain a comprehensive understanding of departmental and Hospital policies and procedures, budget verification and analysis, spreadsheets and database management.
Demonstrated ability to exercise good judgment in handling sensitive and confidential information and situations.
Demonstrated proficiency in the use of standard word processing, power point and spreadsheet software.
Strong project management and communication skills, analytical ability to interpret data and policies.
Strong oral and written communication skills necessary to interact diplomatically with diverse groups of people, exchange information and produce written correspondence.
Ability to schedule into EPIC, obtain insurance authorizations, communicate with patients via phone and via EPIC, and collaborate with members of the multidisciplinary transplant team.

Responsibilities

Assists in carrying out supportive services for the management and compliance of the patients prior to and after a transplant episode.
Assists with material and chart preparation, scheduling of testing and consults, retrieval of results, tracking of required updates, organizing information and maintaining accurate Epic Phoenix documentation.
Retrieving and recording labs, triage of patient and provider phone calls and general assistance to nurse coordinators.
Accurately and completely enters scheduling information into computer system within the agreed upon time frame according to departmental guidelines.
Consistently coordinates appropriate patient visits between various departments according to departmental guidelines.
Regularly fills all vacancies due to cancellations with new appointments according to departmental guidelines.
Consistently correctly assigns patient history number immediately upon check-in.
Consistently stamps laboratory test requisitions, history sheets, encounter forms, and professional fee sheets with patient's name according to departmental guidelines.
Serve as first line resource for patients and assist in facilitating the patient through the transplant, donation and follow up continuum of care.
Triage a high volume of challenging patient, provider and emergent calls and faxes for Comprehensive Transplant Center (CTC).
Schedule appointments/testing as needed including all initial evaluation and ongoing candidacy evaluation diagnostic studies and physician consults.
Notify patient of upcoming appointments and provide verbal and written instructions.