Transmissions Onboarding Analyst Lead

KeyBank•Brooklyn, OH

10d•Hybrid

About The Position

KeyCorp is seeking a Transmissions Onboarding Analyst Lead to join its Commercial Data Transmissions team. The role works with clients to onboard payment product transmissions and integrate client systems, such as ERP systems and Treasury Workstations, with the bank’s infrastructure using file-exchange and transmission protocols. The position also partners with Commercial Product Management to design solutions for payment and reporting flows with third-party partners. The analyst provides technical expertise, develops detailed requirements and functional specifications, and leads clients through payment and information-product integrations. The role manages integration projects from inception through completion, serving as a primary client contact and coordinating with internal teams, client project teams, and external vendors. The position is hybrid in Cleveland, Ohio, highly preferred; candidates in Cleveland, Buffalo, or Albany, or near a KeyBank non-branch office, are expected to work onsite three days per week at the nearest office. Remote work is offered outside the KeyBank footprint, with Central or East Coast residence highly preferred. This role is not eligible for employment visa sponsorship; applicants must be authorized to work full time in the United States.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Business, or a related field, and/or at least 2 years of experience in a similar role.
Experience with file transfer as an integration method, including batch processing and file transfer; ISO (XML), EDI (CSV), and/or structured plain text formats such as BAI or NACHA are preferred.
Proficiency in APIs, secure file transfer protocols (SFTP), and other integration technologies is preferred.
Customer-focused approach and commitment to high-quality service.
Proven experience managing complex integration projects.
Strong problem-solving and analytical abilities.
Strong verbal and written communication skills.
Ability to work effectively with technical and non-technical stakeholders.
Must be currently authorized to work in the United States on a full-time basis; this position is not eligible for employment visa sponsorship.

Nice To Haves

Banking or financial-services industry experience.
Experience with file-transfer integrations, including batch processing and formats such as ISO (XML), EDI (CSV), BAI, or NACHA.
Proficiency in APIs, SFTP, and other integration technologies.
Residence in Central or East Coast locations is highly preferred.
Hybrid work in Cleveland, Ohio is highly preferred.

Responsibilities

Engage with clients to understand their ERP systems and integration needs.
Design and implement solutions that integrate client systems with the bank’s payment and information-reporting services.
Serve as a technical advisor on payment solutions for strategic and innovative clients and partners.
Apply knowledge of products, technologies, and business needs to develop solutions to problems at scale.
Lead clients through integrations with payment and information products, identifying system architecture components and helping clients build solutions to meet their objectives.
Lead requirements analysis, design functional specifications, and obtain stakeholder agreement while complying with existing standards.
Address complex client issues and explore problems from multiple angles to identify solutions.
Manage integration projects from inception to completion, ensuring timelines and deliverables are met.
Coordinate resources, set project milestones, and monitor progress against objectives.
Provide clients and internal stakeholders with project-status updates and information about potential issues.
Act as the primary point of contact for clients throughout the integration process and explain technical concepts to technical and non-technical stakeholders.
Collaborate with internal IT, security, and product-development teams to ensure successful integrations.
Work with business, product, and engineering teams and provide customer feedback to support payment-product success.
Contribute to documentation, tools, concepts, and processes, and develop solutions to resolve common customer problems.
Stay informed about industry trends and the evolution of the payments ecosystem, and apply market understanding to business goals.