Transmission Process Support Mgr

American Electric Power • New Albany, OH

2d

About The Position

The Documentation and Process Manager provides oversight to the process and documentation team, establishes execution plans and consistent standards, and supports timely, high-quality documentation, mapping, reviews, and related work for Transmission. The role supports critical NERC compliance and reliability processes and makes decisions on short-, medium-, and long-term assignments of moderate and advanced complexity, including prioritizing tasks and assigning projects. The manager oversees team-member development and builds collaborative relationships across Transmission, its business units, and internal and external partners.

The manager works with business-unit leadership to set strategy and tactics for a comprehensive process and documentation plan, and leads the team in planning, building, delivering, and supporting the program for Transmission Operations and TFS. The role guides program specifications and communications, provides customer support and expertise, and oversees compliance documentation in collaboration with Transmission Compliance and business units. It also ensures documentation templates, instructions, storage, access, and security meet business needs and established standards.

The position monitors program metrics and reports on milestones and performance, defines program goals and business needs, establishes team roles and responsibilities, and supports team culture and development. It works with business units and the compliance team to establish policies and standards aligned with NERC requirements and industry regulations, and oversees their distribution and publication. The role promotes efficient processes, risk reduction, effective resource use, safety, accountability, engagement, and continuous improvement.

Requirements

• Bachelor’s degree in a relevant field from an accredited college or university.
• Six years of progressive experience in documentation, business process, or technical process.
• Ability to clearly and concisely express technical and non-technical ideas to audiences at all levels, including executive leadership and individual contributors.
• Ability to convey complex information in simple terms.
• Ability to proactively collect, learn, and demonstrate new information about the industry and profession from sources within and outside the organization.
• Ability to stay abreast of professional and industry trends.
• Strong written and verbal communication skills, including public speaking and conflict resolution.
• Ability to promote workplace diversity and recognize differences among people as opportunities.
• Strong working knowledge of Microsoft Office applications, including Word, Excel, Visio (spelled “Vizio” in the posting), and PowerPoint.

Nice To Haves

• Two years of supervisory experience.
• Demonstrated past success leading documentation and process programs and solutions.

Responsibilities

• Work with business-unit leadership to determine strategy and tactics for implementing a comprehensive process and documentation plan.
• Lead team members in planning, building, delivering, and supporting the program across Transmission Operations and TFS.
• Provide direction and guidance for the process and documentation team’s development, specifications, and communications, and provide customer support and expertise to business units.
• Oversee completion of compliance documentation according to NERC-mandated timelines and quality expectations, in collaboration with Transmission Compliance and the business units.
• Work with Transmission stakeholders to ensure templates, instructions, and documentation storage meet business-unit needs.
• Provide day-to-day oversight of team members and ensure effective implementation of process documentation and business support initiatives.
• Oversee the process and documentation program, monitor key metrics, and report program milestones and performance to leadership and internal customers.
• Define program goals, objectives, and business needs; identify team-member roles and responsibilities; and support team development.
• Work with business units and the compliance team to define policies, processes, guidelines, and standards aligned with NERC requirements and industry regulations and standards.
• Oversee distribution and publication of policies and standards across business units.
• Ensure documentation is maintained and stored according to established standards in an accessible, user-friendly location with appropriate security and access controls.
• Use communication and conflict-resolution skills to build consensus and obtain buy-in.
• Lead projects, tasks, and initiatives through efficient processes, risk reduction, and effective use of resources.
• Establish and maintain a collaborative environment that promotes safety, accountability, engagement, and continuous improvement throughout Transmission.

Benefits

• AEP offers a comprehensive benefits package intended to support and enhance employee well-being; specific benefits are not listed.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager