Transmission Process Support Mgr

American Electric Power•Tulsa, OK

3d•$136,539 - $177,503

About The Position

The Documentation and Process Manager oversees the process and documentation team and establishes the execution plan and consistent standards for timely, high-quality documentation, mapping, reviews, and related support across Transmission. The role supports critical NERC compliance and reliability processes and makes decisions on short-, medium-, and long-term assignments of moderate and advanced complexity, including prioritizing tasks and assigning projects. The manager develops team members and builds collaborative relationships across Transmission, its business units, and internal and external partners. The manager works with business unit leadership to set strategy and tactics for a comprehensive process and documentation plan, and leads the team in planning, building, delivering, and supporting the program for Transmission Operations and TFS. The position provides direction on team specifications and communications, customer support, and compliance documentation; oversees program delivery and metrics; and ensures policies, standards, and records meet business needs, NERC requirements, and established security and accessibility standards. It also promotes safety, accountability, engagement, and continuous improvement.

Requirements

Bachelor’s degree in a relevant field from an accredited college or university.
Six years of progressive experience in documentation, business process, or technical process.
Ability to clearly express technical and non-technical ideas to all organizational levels, including executive leadership, and explain complex information simply.
Ability to proactively learn and demonstrate new industry and professional information and stay current with trends.
Strong written and verbal communication skills, including public speaking and conflict resolution.
Ability to promote workplace diversity and recognize differences as opportunities.
Strong working knowledge of Microsoft Office applications, including Word, Excel, Visio, and PowerPoint.

Nice To Haves

Two years of supervisory experience.
Demonstrated past success leading documentation and process programs and solutions.

Responsibilities

Work with business unit leadership to determine strategy and tactics for implementing a comprehensive process and documentation plan.
Lead the team in planning, building, delivering, and supporting the program across Transmission Operations and TFS.
Provide direction and guidance on the development, specifications, and communications of the process and documentation team, and provide customer support and expertise to business units.
Oversee completion of compliance documentation with Transmission Compliance and business units according to NERC timelines and quality expectations.
Work with Transmission stakeholders to ensure templates, directions, and document storage meet business unit needs.
Provide day-to-day oversight of team members and ensure effective implementation of process documentation and business support initiatives.
Oversee the program, monitor key metrics, and report to leadership and internal customers on milestones, performance, and other key aspects.
Define program goals, objectives, and business needs.
Identify team member roles and responsibilities and foster team culture and development.
Work with business units and the compliance team to define policies, processes, guidelines, and standards aligned with NERC requirements and industry regulations and standards.
Oversee distribution and publication of policies and standards across business units.
Ensure documentation is maintained and stored according to standards in accessible, user-friendly locations with appropriate security and access controls.
Use communication and conflict-resolution skills to build consensus and obtain buy-in.
Lead the team in completing projects, tasks, and initiatives through efficient processes, risk reduction, and effective resource use.
Establish and maintain a collaborative environment that promotes safety, accountability, engagement, and continuous improvement.