Translation Services Coordinator

CareOregon • WFH (Oregon), OR

5d • $26 - $32 • Remote

About The Position

The Translation Services Coordinator works closely with the Translation Services Lead to coordinate the translation of member health care and insurance materials from English into threshold and other languages. The role primarily coordinates vendor translator resources, manages project timelines and deliverables, and works with multidisciplinary stakeholders to ensure translation products meet accuracy, quality, compliance, and branding standards. The position supports improved language access and services for Limited English Proficient (LEP) members and families across Oregon.

The coordinator also supports translation program workflows and process documentation, provides recommendations to improve service delivery and policy, maintains related intranet and service-site information, and contributes expertise on culturally and linguistically appropriate materials. The role works from home and may involve occasional travel outside the workplace.

Requirements

• At least 2 years of experience providing project coordination services.
• Excellent spoken and written English communication skills.
• Ability to track, prioritize, coordinate, and meet project deadlines.
• Ability to use program management systems and tools to communicate and manage workflows.
• Excellent organizational skills and ability to manage multiple projects, priorities, and deadlines.
• Intermediate skills in Microsoft Office, including Outlook, Word, and Excel.
• Ability to work independently and collaboratively.
• Ability to use discretion and good judgment and to know when to ask for assistance or direction.
• Ability to interact effectively with internal and external individuals at all levels.
• Ability to exercise initiative and sustain motivation.
• Ability to support CareOregon's mission, values, goals, and member groups.
• Ability to work effectively with diverse individuals and groups.
• Ability to learn, focus, understand, and evaluate information and determine appropriate actions.
• Ability to accept direction and feedback and tolerate and manage stress.
• Ability to see, read, and perform repetitive finger and wrist movements for at least 6 hours per day.
• Ability to hear and speak clearly for at least 3–6 hours per day.

Nice To Haves

• Experience coordinating translation projects.
• Experience working with computer-aided translation (CAT) software.
• Desktop Translation Publishing (DTP) experience.
• Proofreading and quality assurance experience.
• Familiarity with current best practices for translation for US-based target audiences.
• Familiarity with current best practices for marketing translations.

Responsibilities

• Coordinate translation projects for member materials, including receiving requests, assigning work to vendors, and ensuring deliverables meet deadlines.
• Verify translation project specifications, track changes, and communicate clearly and promptly with vendors.
• Track multiple translation projects, balancing quick-turnaround requests with longer-term deadlines.
• Monitor translation quality assurance and collaborate with stakeholders, copywriters, graphic designers, project managers, translators, and reviewers to meet quality, compliance, and branding requirements.
• Use program software to generate quality assessment reports, including reports supporting reading-level requirements.
• Communicate project status and potential delays to requestors and Member Engagement leadership as appropriate.
• Track translation services budgets and costs by monitoring purchase orders and changes over time, and keep the manager informed.
• Support development of process job aids and workflows that meet translation requirements.
• Recommend workflow improvements that support customer experience, language access, and compliance needs.
• Suggest improvements to CareOregon's translation services policy.
• Update intranet and service sites and respond to policy-related questions as needed.
• Monitor and respond to the project request queue as needed.
• Provide information and insight on culturally and linguistically appropriate materials.
• Participate in workgroups supporting translation optimization as needed.

Benefits

• Competitive pay and annual bonus opportunity; bonus target is 5%.
• Medical, dental, vision, life, AD&D, and disability insurance.
• Health savings account, flexible spending accounts, and lifestyle spending account.
• Employee assistance program and wellness program.
• Employee discounts and supplemental benefits, including voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, and 529 College Savings.
• Retirement plan with employer contributions.
• PTO and Paid State Sick Time for benefits-eligible employees, based on hours worked or scheduled hours and primary work state.
• Paid holidays, volunteer time, jury duty, bereavement leave, and other leave depending on eligibility.
• For non-benefits-eligible employees: 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed