Transitional Services Supervisor (TRNSUP-02)

New Freedom•Phoenix, AZ

1d•Onsite

About The Position

The Transitional Services Supervisor is responsible for all re-entry aspects of the members served. The Transitional Services Supervisor is charged with the management and direct oversight of the Transitional Services Re-Entry Specialists and Peer Coaches. This position is responsible for performing a wide variety of member support activities as directed by the department Director, Chief Clinical Officer, and/or executive team members.

Requirements

Daily leadership and oversight of re-entry and peer coach teams.
Coordination of member support, including admissions, discharges, and transfers.
Collaboration with Director, HR, and executive leadership.
Alignment of operations with established metrics, compliance standards, policies, and regulatory requirements.
Oversight of member safety, complaint resolution, quality improvement, survey readiness, and client satisfaction.
Recruitment, hiring, onboarding, training, supervision, and evaluation of staff.
Provision of ongoing coaching, performance management, clinical supervision, and support.
Ensuring accurate and timely documentation and billing.
Upholding recovery-oriented, ethical, and member-advocacy principles.
Maintaining compassionate, professional relationships with members, staff, and families.
Serving as an accessible daily operational resource.
Managing supplies and resources.
Engaging in regular supervision and continuing education.
Meeting all Key Performance Indicators (KPIs).

Nice To Haves

CPR certification
Safety Care certification
Peer Support certification

Responsibilities

Provide daily leadership and oversight to re-entry and peer coach teams, ensuring high-quality, member-centered care in an efficient and effective environment.
Coordinate and balance all aspects of member support, including admissions, discharges, and transfers, while partnering with interdisciplinary teams to ensure seamless care delivery.
Collaborate with the Director, HR, and executive leadership to foster a supportive, engaging work culture that promotes staff development and professional excellence.
Drive departmental and organizational outcomes by aligning operations with established metrics, compliance standards, policies, and regulatory requirements.
Oversee key operational functions such as member safety, complaint resolution, quality improvement initiatives, survey readiness, and client satisfaction follow-up.
Recruit, hire, onboard, train, supervise, and evaluate staff, providing ongoing coaching, performance management, clinical supervision, and support to ensure professional growth, retention, and effective timekeeping.
Ensure accurate, timely documentation and billing; uphold recovery-oriented, ethical, and member-advocacy principles; and maintain compassionate, professional relationships with members, staff, and families.
Serve as an accessible daily operational resource, managing supplies and resources, engaging in regular supervision and continuing education, and meeting all Key Performance Indicators (KPIs).
Performing additional duties as assigned to support our mission.

Benefits

Competitive pay
Enhanced health insurance ($0 Medical Plan available and other majority paid by company options, $0 primary care co-pay, $2,000 FREE Health Reimbursement Account)
Flexible Spending Account (medical and dependent care options)
Low-cost dental, vision, & supplemental coverage
Company-paid life insurance & short-term disability
Employee Assistance Program
401(k) with company match
Generous paid time off (including sick days, holidays, vacations, and more)
Free meals, snacks, drinks, & gym access
Free onsite training & certifications