Transitional Housing Site Supervisor

SAFE PLACE FOR YOUTH • Los Angeles, CA

6d • Onsite

About The Position

The Transitional Housing Site Supervisor will oversee the operations and services of the Pico-Union Transitional Housing Program serving transitional age youth (TAY) experiencing housing instability. The Transitional Housing Site Supervisor will supervise a team of resident coordinators, support staff, and case managers, ensuring the health, safety, and well-being of residents and staff. This includes ensuring staff conduct regular room checks, update program logs, maintain a clean and welcoming environment, and coordinate with security as needed. The Transitional Housing Site Supervisor will support case managers with triaging referrals, conducting intakes and move-ins, and connecting residents to housing and community resources. They will also provide coaching, training, and supervision to staff, review documentation, complete regular reporting, ensure compliance with program policies and contracts, and liaise with partner organizations.

Requirements

• 3-4 years of experience providing direct services to high-risk transitional age youth (TAY) is required.
• 3-4 years of experience accessing social services (homeless services, DCFS, probations, DPSS)
• Demonstrated Knowledge of best practice models including: Housing First, Positive Youth Development, Authentic Youth Engagement, Motivational Interviewing, Harm Reduction, Trauma-Informed Care, Critical Time Intervention.
• Strong communication, leadership, and organizational skills with the ability to foster a collaborative team culture.
• A self-starter who is prepared to drive innovative solutions within the organization
• An ability to work in a fast paced environment requiring flexibility, problem-solving, and effective crisis management.
• Applicants are required to provide a copy of their driving record from the Department of Motor Vehicles, along with a copy of their valid driver’s license and proof of insurance. Job offers are contingent upon a satisfactory driving record.
• Mandated Reporting Requirements: All SPY employees are mandated reporters and are legally required to report any reasonable suspicion of child, elder, or dependent adult abuse or neglect.
• COVID-19 Vaccination Requirements: Effective August 9, 2021, the State Health Officer has mandated that all workers, paid or unpaid, in homeless services organizations must provide proof of vaccination. If eligible for a booster shot, proof of booster is also required. Please submit proof of vaccination to [email protected]. To request a reasonable accommodation or exemption, please get in touch with HR at the same email address. It's important to note that these accommodations are not guaranteed.

Nice To Haves

• Bachelor’s Degree in Social Work, Psychology, Sociology or related field is preferred (lived experience or related work experience is strongly considered)

Responsibilities

• Oversee day-to-day program operations, ensuring a safe, clean, and welcoming environment for residents, staff, and visitors.
• Supervise, coach, and evaluate a team of resident coordinators, support staff, and case managers.
• Provide trauma-informed guidance and crisis intervention to staff and residents, including de-escalation, mediation, and after-hours support as needed, including driving to and responding to site-related emergencies when required.
• Ensure program policies, procedures, and site protocols are consistently followed and updated in alignment with contracts and best practices.
• Ensure staff are conducting regular room checks to monitor resident safety and well-being; checks are typically performed hourly overnight and at key times during the day, in accordance with program policies and licensing requirements.
• Ensure staff are accurately updating program logs, documenting resident interactions, incidents, and other relevant information in a timely manner.
• Collaborate closely with case management staff to support resident intakes, move-ins, discharges, and referrals, ensuring residents are connected to housing and community resources.
• Drive to and attend internal meetings, community partner meetings, trainings, inspections, and other off-site obligations as required.
• Monitor resident engagement in services, encouraging participation in programming, workshops, and case management.
• Manage program compliance, quality assurance, and data integrity; ensure timely and accurate completion of HMIS and internal documentation.
• Support preparation for audits, inspections, and program reporting, ensuring contract deliverables and outcomes are met.
• Conduct regular staff check-ins, team meetings, and provide opportunities for training and professional development.
• Maintain program budgets and monitor expenses in alignment with financial guidelines.
• Provide on-site coverage as needed, including nights and weekends, to ensure continuity of operations and resident support when shifts are open.
• Perform other duties as assigned to support the mission of the program and organization, including driving to and fulfilling job-related responsibilities as required.

Benefits

• comprehensive health coverage
• 403b with agency contribution
• ample paid time off
• professional development opportunities that are tailored to your individual career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees