Transition Specialist

Integrity•Austin, TX

3d•Onsite

About The Position

This Transition Specialist is responsible for establishing a relationship with prospective representatives/advisors and be that go to person for their entire transition. This person would also help train the new representative/advisor on our systems and coordinate with each department for their proper training to create a smooth transition.

Requirements

Must display Core Values
Ability to prioritize and work in a fast-paced environment
Strong attention to detail
Solid customer service experience
Excellent written and verbal communication skills
Strong knowledge of Microsoft Office
Associate's degree (A. A.) from two-year College and 1 – 3 years related experience and/or training; or two to four years related experience and/or training; or equivalent combination of education and experience.
Must have prior Securities industry experience.
At least 1 year working directly with a broker-dealer, RIA or insurance.
Prior customer service and marketing experience is beneficial.

Nice To Haves

Series 7, 24 and 65/66 preferred

Responsibilities

Become the main point of contact for any new reps/advisors to lead them through the on boarding process.
Coordinate with business partners to ensure the best customer service to the new registered representative and advisors as well as establish a training schedule for each of these departments to create a smooth and timely transition.
Assist the new reps and advisors with creating the appropriate form packets to move the book of business to Integrity Wealth.
Review newly submitted transitioning account packets for accuracy and completeness and forward appropriately for processing.
Assist the transitioning advisor with the change of broker-dealer requests, including maintaining the tracking mechanism and forwarding appropriately for processing.
Create, implement, and maintain a tracking system for all new recruits.
Create, implement, and maintain an onboarding process that provides the new representatives/advisors with the white glove service.
Update and maintain all forms with any required changes.
Ensure new forms are updated for all locations including the website and workflow systems.
Assist and lead projects to identify and implement improvements for onboarding and transition department.