Transition and Support Coordinator, Residence Life

Brock University • St. Catharines, ON

7d • CA$62,115 - CA$99,384 • Onsite

About The Position

Reporting to the Manager, Residence Life, the Transition and Support Coordinator, Residence Life provides non-clinical supports for students in residence experiencing challenges with transitioning to the University residence environment, with a particular focus on mental health challenges. Critical responsibilities include developing and implementing student wellness and transition support programs. The incumbent will aim to create a positive and successful student housing experience within the campus community.

Requirements

• A Bachelor’s degree in a related field and experience in a role supporting student development, mental health, student support program experience.
• Knowledge of current best practices, trends and issues related to student development, risk management, and students-at-risk.
• Knowledge of advising techniques, interviewing and conflict resolution, with skills in conducting risk assessment.
• Working knowledge of crisis intervention and case management best practises.
• Demonstrated commitment to building and maintain relationship with diverse students.
• Skilled in developing and delivering learning workshops related to mental health.
• Knowledge of FIPPA, AODA, Health and Safety, and Human Rights legislation.
• Solid computer competency including word processing, spreadsheet, database, web applications, Outlook, PowerPoint, Workday, Adobe Acrobat, etc.
• Effective verbal, written, and interpersonal communication skills, with the ability to articulate ideas and persuade others to achieve common outcomes.
• Ability to secure support from existing networks and to capitalize on new partnership opportunities.
• Strong facilitation, training, and presentation skills.
• Flexible and responsive to changing needs in a dynamic and fast-paced environment.
• Tact, discretion, and experience handling confidential information.
• Ability to handle urgent situations in a calm, diplomatic and tactful way.
• Ability to identify areas of risk and/or opportunity and research and develop recommendations to address.
• Excellent organizational skills and ability to prioritize workload.

Nice To Haves

• Master’s degree in counseling, psychology, social work
• Certified trainer in MHFA, SAFE talk, ASIST, or equivalent
• Experience working in multi-disciplinary groups and/or inter-departmental communication and coordination.

Responsibilities

• Act as a main resources expert in Housing Services to provide general information about student wellness and transition support to students, staff, faculty and community members.
• Serve as a primary point of contact to receive, respond, and triage follow up with students in residence experiencing barriers such as mental health challenges, suicidal ideation, eating disorders, and substance abuse.
• Coordinate services for at-risk students and students in need of wellness and mental health support, including providing case management support as needed.
• Develop and maintain sound working relationships with campus resources and external partners, including community partners to assist with navigation and reduction of barriers, and to improves processes that enhance services.
• Provide data and participate in the development of transition and support programs and campaigns by conducting research and drafting program development plans.
• Develop and facilitate campaigns to promote health and wellness initiatives in collaboration with campus partners, as required.
• Collect data, evaluate the effectiveness of student transition and support programs and provide recommendations for further improvement.
• Coordinate transitions and support for students to external community resource providers, specialized in treatment programs and crisis.
• Respond to student, staff and community support needs that arise as result of crisis or emergency situations.
• Follow up with and support students living in residence who have been identified as high risk by the Campus Assessment, Response, and Education (CARE) team.
• Provide training workshops for staff about mental health awareness and low-level response, wellbeing, and harm reduction.
• Develop and facilitate training workshops for students in Residence, including Mental Health First Aid (MHFA), SAFE talk, Working Mind, and More Feet on the Ground.

Benefits

• Health & Dental Benefits: Comprehensive extended health, dental, and vision coverage.
• Pension Plan: Enrollment eligibility in the Brock University Pension Plan.
• Vacation: Up to 3 weeks per year, in addition to university holidays.
• Professional Development: Eligibility for the Brock Tuition Waiver Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level