Transit Scheduler

METRO•Houston, TX

37d

About The Position

Responsible for assisting in the development of METROBus and METRORail operating schedules (trips, blocks, run cutting and rostering) to ensure service reliability and cost efficiency. Performs duties in a safe, efficient manner and in compliance with applicable rules and safety procedures.

Requirements

High school or GED required.
Minimum three (3) years’ work experience in transit operations and/or service scheduling.
Knowledge of public transportation infrastructure and operations including network definition/development, service scheduling and development of vehicle and operator work assignments.
Strong skills in Microsoft office suite.

Nice To Haves

Bachelor’s degree from an accredited college or university in Business, Urban and Regional Planning or related field preferred.
Working knowledge of Trapeze or other scheduling systems, Geographic Information Systems (GIS) and understanding of transportation logistics is preferred.

Responsibilities

Participates in the preparation of the operator sign-up information.
Coordinates the schedule/routing change, supervisor guides, info posts, operator paddles, etc. and distribution to designated personnel.
Assists with preparing data for the downstream technology systems.
Prepares destination sign readings.
Reviews public guides, operator maps, info posts, service change fliers, supervisor’s guides, and other schedule reports.
Prepares schedules for three service changes, in-between service adjustments, bus bridge schedules, supports the Annual Transit Plan, and special projects.
Assists with multiple updates of the Integrated Vehicle Operations Management System (IVOMS) per year.
Assists with and distributes Summary of Schedules and annual National Transit Database (NTD) reports monthly and annually.
Analyzes ridership and running time data generated by IVOMS.
Maintains up to date information in SEMA/SAP.
Interacts with the bus operating facilities (BOFs) as necessary.
Reviews and responds to customers’ inquiries and complaints.
Rides select bus routes to monitor and evaluate route performance.
Provides excellent customer service to METRO internal and external customers.
Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency’s Public Transportation Agency Safety Plan (PTASP).
Promotes safety awareness and follows safety procedures to reduce or eliminate accidents.
Performs other job-related duties as assigned.