OPS - Transit Inspector

Human Resources•Richmond Hill, ON

3d•Onsite

About The Position

The role of the Transit Inspector is to ensure the highest level of safety, compliance and service quality on the streets and at major terminals during the full span of service. The Transit Inspector is responsible for field monitoring of revenue service vehicles to provide route management assistance for all YRT routes, comply with safety and regulatory compliance and reporting of operator and route performance.

Requirements

Successful completion of a post secondary degree or diploma
Comprehensive and current knowledge and experience in accident investigation and reporting
Must have emergency first aid and CPR training
Must have a strong understanding of MTO procedures, policies, and Highway Traffic Act.
Minimum of 3 years’ experience in a supervisory capacity in the transit industry
BZ driver’s license required in good standing with a clean abstract
Must successfully complete a Vulnerable Sector Screening
Strong English communication skills are required
Strong knowledge of computers, applications and systems related to Microsoft Office (Microsoft Word, Excel etc.) and the ability to complete reports
Strong and effective interpersonal, written, and verbal communication skills; and the ability to be diplomatic, patient and courteous while providing a high level of customer service.
Must be able to work shifts including split shifts, weekends, and holidays
Must be able to work in various weather and traffic conditions
Must be flexible, the ability to learn quickly in a fast-paced environment.

Nice To Haves

Knowledge of dispatch/Control Centre skills and tasks is preferred
Previous experience in a unionized environment would be preferred
Excellent knowledge of geographic locations and vehicle routing opportunities within the YRT service area.

Responsibilities

Monitor and provide route management assistance for all YRT services regardless of contractor or operating division.
Provide high quality, customer service in the field, working together with all YRT service Inspectors.
Maintain discipline and enforce compliance with company policy and procedures
Abide by the Collective Agreement and good knowledge of same
Communicate with drivers, customers, York Region and Dispatch/Control Centre
Investigate emergency situations, accidents and driver and passenger complaints
Responsible for conducting safety talks, ride and trail checks
Responsible for accident investigation and reporting information and photos
Assist spill cleanup and written report
Required training to be able to cross train in Dispatch and Control Centre
Act as a cover driver as required
Assist Transit Drivers with route training
Fare box repairs as required
Prepare end of shift report with complete and concise information
Maintain Inspector non-revenue vehicle in clean and tidy condition and reporting any damage to vehicle
Required to know and learn all routes
Remain on duty after normal shift, if required or emergency basis
Other duties as required