Transit Dispatcher

City of Fayetteville•Nc 28301, NC

5d•Onsite

About The Position

The City of Fayetteville is currently recruiting for a Transit Dispatcher. This role involves scheduling and coordinating vehicles and passenger trips, dispatching vehicles, providing information to the public, and responding to customer inquiries and complaints. The dispatcher will monitor and respond to calls via two-way radios and mobile phones, verify and monitor staff locations, record service calls, and prepare, prioritize, and relay transportation requests, including emergency situations. The position also includes participating in a variety of administrative and clerical duties and performing technical tasks related to the assigned area of responsibility.

Requirements

Two years of increasingly responsible experience in dispatch, transit operations, and/or customer service.
Equivalent to completion of the twelfth grade.
Possession of an appropriate valid driver's license and ability to maintain insurability.

Nice To Haves

A valid North Carolina, Class B Commercial Driver's License with Passenger and Airbrake endorsements.

Responsibilities

Assign, and coordinate the work of bus operators responsible for providing mass transit services within the Transit Department.
Prepare, schedule and assign daily work duties and routes; prepare block sheets, run boards, status reports and call lists.
Operate a two-way radio in support of dispatching duties; ensure routes are serviced in a timely fashion and on schedule; assist bus operators during breakdowns including securing replacement equipment and staff; coordinate major equipment and vehicle repairs with fleet maintenance staff.
Maintain employee time sheets, vehicle allocation and run assignments.
Act as receptionist; answer and screen telephone calls; provide information to the general public; respond to sensitive inquiries and complaints.
Provide ticket sales and information for walk-in customers.
Provide public transportation and para-transit dispatching and routing services to seniors, disabled individuals and the general public; dispatch fixed-route and para-transit vehicles as appropriate.
Assist route supervisor in filling operator shift assignments.
Provide information to law enforcement concerning Transit accidents, incidents and/or injuries and public safety.
Verify and load the cash tray for daily business which includes transporting monies to the appropriate area.